Skip to main content

Support for you

Since the onset of the COVID-19 pandemic, we aimed to make your healthcare experience easier, more personal, and more caring. As many of you know, we’ve:

  • Covered COVID-related costs
  • Created a 24/7 call center
  • Increased home services (e.g., in-home COVID-19 and diabetic testing, meal delivery, etc.)
  • Sent masks and educational materials
  • Supported our providers, so they can continue to offer the healthcare you need
  • Waived your copayments

Support for the communities we serve

Since the onset of the COVID-19 pandemic, we:

  • Contributed $11.5 million for rebuilding, relief, equity, and inclusion efforts in Louisville, including:
    • $6.5 million to help complete the Louisville Urban League’s Sports and Learning Complex
    • More than $2 million to help the Louisville Urban League support the financial and employment development needs of low-wage essential workers
  • Contributed $2.2 million for regional nonprofits, as part of our ongoing Community Partners Program
  • Donated $550,000 to collaborative partnerships across the Commonwealth to help reduce COVID-19 transmission and treat people affected by it
  • Donated between $20,000 and $45,000 to each of three Kentucky-area regional food banks to support food security in rural areas of the Commonwealth
  • Made available up to 160,000 employee volunteer service hours to help revitalize downtown Louisville and communities across the country

We know that we will get through the COVID-19 pandemic together, and we are committed to making sure you and the communities we serve have the services and resources you need. You’ll find below resources and information about COVID-19. We’ll update this information as necessary.

Click here for information about how the Kentucky Department of Public Health uses contact tracing to help stop the spread of diseases like COVID-19, PDF opens new window

Click here to watch a video about how the Kentucky Department of Public Health uses contact tracing to help stop the spread of diseases like COVID-19, opens new window

Click here for information on keeping up with healthy food during COVID-19 pandemic, PDF opens new window

Click here for information on finding a work life balance during COVID-19 pandemic, PDF opens new window

Click here for information on talking to children and young adults about COVID-19, PDF opens new window

Click here for information on how to connect with others while following “social distance” mandates, PDF opens new window

Click here for answers to frequently asked questions about COVID-19, PDF opens new window

Click here for Humana Kentucky Medicaid COVID-19 guidance, PDF opens new window

Looking for help?

Contact us

If you have questions, find the number you need to get help and support.

Find a doctor

Find a doctor, hospital or pharmacy.

Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.