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Coronavirus (COVID-19) coverage

We have simplified COVID-19 care for our enrollees. See how we have you covered. Enrollees 6 months and older can earn rewards for getting a COVID-19 vaccine.

Mother and daughter wearing masks outside in a field.

Support for you

Since the onset of the COVID-19 pandemic, we aimed to make your healthcare experience easier, more personal, and more caring. As many of you know, we’ve:

  • Covered COVID-19-related costs
  • Created a 24/7 call center
  • Increased home services (e.g., in-home COVID-19 and diabetic testing, meal delivery, etc.)
  • Sent masks and educational materials
  • Supported our providers, so they can continue to offer the healthcare you need
  • Waived your copayments

At the onset of the COVID-19 pandemic, many doctors put elective medical procedures on hold to:

  • Prioritize urgent needs
  • Reduce the risk of spreading COVID-19 in healthcare settings

Putting elective medical procedures on hold contributed to a large drop in cancer screenings. Your healthcare provider can help you determine the screening schedule and tests that are best for you at this time.

Resources for parents or guardians of children newly eligible for the COVID-19 vaccine

Get a COVID-19 vaccine and earn $40 in rewards

All enrollees 6 months and older can qualify to earn $40 in rewards for getting a COVID-19 vaccine. To be eligible for this reward:

Note: If you have a MyHumana account, you can use the same login information to access Go365 for Humana Healthy Horizons after you download the app.

  • Be completely vaccinated against COVID-19 (number of doses depends on your age)
  • Sign in to your Go365 for Humana Healthy Horizons account
  • Upload an image of your completed vaccination card
    • You must upload an image of your completed vaccination card within 90 days of getting your vaccine (either the second Moderna or Pfizer dose or the single Johnson & Johnson dose)

We will apply the $40 in rewards to your account after reviewing the photo of your vaccination card.

This reward is available to enrollees 6 months and older once each year.

Get answers to frequently asked questions about this reward , PDF opens new window

Rewards have no cash value. The monetary amounts listed above are reward values, not actual dollars. For some rewards, your doctor has to tell us that you completed the healthy activity. Once we get this information from your doctor, you will see in the app the option to redeem the reward. For any reward you qualify to earn during the 2022 plan year, we must get confirmation from your doctor by no later than March 15, 2023.

Go365 for Humana Healthy Horizons is available to all enrollees who meet the requirements of the program. Rewards are not used to direct the enrollee to select a certain provider. Rewards may take 90 to 180 days or greater to receive. Rewards are non-transferrable to other Managed Care Plans or other programs. Enrollees will lose access to the Go365® App and to the earned incentives and rewards if they voluntarily dis-enroll from the Humana Healthy Horizons or lose Medicaid eligibility for more than one-hundred eighty (180) days. At the end of plan year (December 31), enrollees with continuous enrollment will have 90 days to redeem their reward. Rewards may be limited to once per year, per activity. See activity description for details.

Help accessing groceries and essentials

We all know the quality of food we eat affects our health. For many people, an unhealthy diet is common.

According to Feeding America, more than 37 million people in the United States (or 1 in 9 Americans) are unable to access healthy food. Accessing healthy food, especially during the ongoing COVID-19 pandemic, has been difficult for many people. There are programs that can help.

Learn about benefits available through Amazon for people with Medicaid and/or enrolled in SNAP/EBT, PDF opens new window

Call 866-395-2090 (TTY: 711), Monday – Friday, from 8 a.m. – 8 p.m., Eastern time, to learn more.

Support for the communities we serve

Since the onset of the COVID-19 pandemic, we:

  • Contributed $11.5 million for rebuilding, relief, equity, and inclusion efforts in Louisville, including:
    • $6.5 million to help complete the Louisville Urban League’s Sports and Learning Complex
    • More than $2 million to help the Louisville Urban League support the financial and employment development needs of low-wage essential workers
  • Contributed $2.2 million for regional nonprofit organizations, as part of our ongoing Community Partners Program
  • Donated $550,000 to collaborative partnerships across the Commonwealth to help reduce COVID-19 transmission and treat people affected by it
  • Donated between $20,000 and $45,000 to each of three Kentucky-area regional food banks to support food security in rural areas of the Commonwealth
  • Made available up to 160,000 employee volunteer service hours to help revitalize downtown Louisville and communities across the country

We will get through the COVID-19 pandemic together. We are committed to making sure you and the communities we serve have the services and resources you need. Below you’ll find resources and information about COVID-19. We’ll update this information as necessary.

How the Kentucky Department of Public Health uses contact tracing to help stop the spread of diseases like COVID-19, PDF opens new window

Watch a video about how the Kentucky Department of Public Health uses contact tracing to help stop the spread of diseases like COVID-19, opens new window

Keeping up with healthy food during COVID-19 pandemic, PDF opens new window

Finding a work life balance during COVID-19 pandemic, PDF opens new window

Talking to children and young adults about COVID-19, PDF opens new window

How to connect with others while following “social distance” mandates, PDF opens new window

Frequently asked questions about COVID-19, PDF opens new window

Humana Healthy Horizons in Kentucky COVID-19 guidance, PDF opens new window

Looking for help?

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Documents & forms

Find the documents and forms you need, including your Enrollee Handbook.