When can I file a grievance?
If you have dissatisfaction with any aspect of your health care plan, customer care, your provider or treatment facility, you can submit a grievance. Grievances do not include claims or service denials, as those are classified as appeals. You can use the Grievance/Appeal Request form to appeal.
Who can submit the grievance request?
You (member) or a person you appoint. Refer to the How to Appoint a Representative section for additional information.
How can I submit the grievance request?
Grievance/Appeal Request Form Download PDF English (pdf opens in new window)
Fax Number: 1-855-251-7594
Mailing Address: Humana Grievances and Appeals P.O. Box 14165 Lexington, KY 40512-4165
Puerto Rico Members: Use the following form, fax and/or mailing address.
Fax Number: 1-800-595-0462
Mailing Address: Humana Puerto Rico Grievances and Appeals Unit P.O. Box 191920 San Juan, PR 00919-1920
To obtain information on an aggregate number of Medicare grievances, appeals and exceptions filed with the Plan, please call the number on the back of your ID card.
Register now to receive free reminder emails about important enrollment deadlines.Sign up today (opens in new window)
Connect with Humana customer service on Twitter.Follow HumanaHelp on Twitter (opens in new window)