Info

Plan and member information

Get the details and documents about your plan

Member handbook - English (4.42 MB)

Member handbook - Spanish (30.3 KB)

Summary of benefits - English (3.62 MB)

Summary of benefits - Spanish (30.3 KB)

Benefits-at-a-Glance - English (30.3 KB)

Benefits-at-a-Glance - Spanish (30.3 KB)

Provider and Pharmacy Directory Part 1 (Cook County) - English (10.3 MB)

Provider and Pharmacy Directory Part 1 (Cook County) - Spanish (11.8 MB)

Provider and Pharmacy Directory Part 2 (Cook County) - English (6.42 MB)

Provider and Pharmacy Directory Part 2 (Cook County) - Spanish (3.80 MB)

Provider and Pharmacy Directory Part 3 (Cook County) - English (8.03 MB)

Provider and Pharmacy Directory Part 3 (Cook County) - Spanish (4.81 MB)

Provider and Pharmacy Directory Part 4 (Cook County) - English (12.4 MB)

Provider and Pharmacy Directory Part 4 (Cook County) - Spanish (4.76 MB)

Provider and Pharmacy Directory Part 1 (DuPage, Kane and Lake) - English (3.52 MB)

Provider and Pharmacy Directory Part 1 (DuPage, Kane and Lake) - Spanish (10.08 MB)

Provider and Pharmacy Directory Part 2 (DuPage, Kane and Lake) - English (3.51 MB)

Provider and Pharmacy Directory Part 2 (DuPage, Kane and Lake) - Spanish (1.40 MB)

Provider and Pharmacy Directory Part 3 (DuPage, Kane and Lake) - English (6.71 MB)

Provider and Pharmacy Directory Part 3 (DuPage, Kane and Lake) - Spanish (2.53 MB)

Provider and Pharmacy Directory Part 4 (DuPage, Kane and Lake) - English (8.20 MB)

Provider and Pharmacy Directory Part 4 (DuPage, Kane and Lake) - Spanish (3.02 MB)

Provider and Pharmacy Directory (Kankakee and Will) - English (8.38 MB)

Provider and Pharmacy Directory (Kankakee and Will) - Spanish (2.69 MB)

Appointment of Representative Form – English (72 KB)

Grievance and appeals - English (122 KB)

Grievance and appeals - Spanish (88.2 KB)

Prescription drug guide - English (715 KB)

Prescription drug guide - Spanish (776 KB)

Over the counter Order Form – English Coming Soon

Over the counter Order Form – Spanish Coming Soon

HIPPA privacy notice - English (118 KB)

HIPPA privacy notice - Spanish (111 KB)

Stakeholder Advisory Committee - English (195 KB)

Stakeholder Advisory Committee – Spanish (Coming Soon)

Consumer Advisory Committee - English (194 KB)

Consumer Advisory Committee – Spanish (Coming Soon)

Multi Language Interpreter Services (3.38 MB)

Humana Active Outlook Newsletter (885 KB)

Individual Privacy Rights

Find a dentist (link opens in new window) 

Find a doctor

Call if you need us

You can get this document in Spanish, or speak with someone about this information in other languages for free. Call Customer Care at 1-800-787-3311 (TTY: 711). We’re available Monday – Friday from 8 a.m. – 8 p.m. Central time (CST). However, please note that our automated phone system may answer your call after hours, during weekends, and holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day.

The call is free. Visit Humana.com for 24 hour access to information such as claims history, eligibility, and Humana’s drug list. There you can also use the physician finder and get health news and information.

PS: This information is available for free in other languages and formats, including oral interpretation. Please contact our customer service at the number provided above.

PD: Puede obtener este documento en español o hablar con alguien sobre esta información en otros idiomas gratuitamente. Llame al 1-800-787- 3311. La llamada es gratuita.

Humana Inc. 500 W. Main St. Louisville, KY 40202