If you were discriminated against, or if Humana or a provider did not accommodate your needs, we will promptly address the matter. Please visit our Humana Customer Support page, or call the number on the back of your Humana member ID card (TTY: 711). Or call 1-877-320-1235, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.
If you believe that Humana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with:
P.O. Box 14618
Lexington, KY 40512 - 4618
If you need help filing a grievance, call 1-877-320-1235 or the number on your Humana member ID card (TTY: 711). Or call 1-877-320-1235, option 9 (TTY: 711) for assistance. Hours of operation: 8 a.m. – 8 p.m., Eastern time.
If you are located in the State of California, you may also call California Department of Insurance toll-free hotline number : 1-800-927-HELP (4357), to file a grievance.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at , opens new window or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019 or 1-800-537-7697 (TDD)
Complaint forms are available at , opens new window
If you need help with a grievance that has not been resolved by Humana or is unresolved for more than 30 days, you may call the California Department of Managed Healthcare at: 1-888-466-2219 or TDD: 1-877-688-9891-or visit , opens new window.
You may also call the California Department of Insurance at: 1-800-927-4357