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Communication assistance

  • Humana provides over-the-phone interpretation in over 150 languages at Humana touchpoints.
  • Humana provides TTY and alternative formats including braille, large print, audio, DAISY, screen reader accessible PDF, and reading over the phone of your written communications.
A Humana employee communicates in Spanish to an elderly woman and her daughter as she assists them in understanding a healthcare pamphlet.

Language assistance and alternative formats

For our customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Humana:

  • Over-the-phone interpretation available in 150 languages
  • American Sign Language interpreters (in person or via video)
  • Linguistically-trained interpreters for visually-impaired customers
  • Video interpretation from a smartphone or computer
  • Teletype (TTY) services
  • Written materials available in languages other than English, and in alternative formats including braille, audio, large print, and accessible PDF

How to request an interpreter, assistance or alternative formats

If you (or someone you’re helping) have questions regarding your coverage, you have the right to get help and information in your language or alternative format at no cost.

To speak with an interpreter, request assistance or report a problem, please visit our Humana Customer Care page, call the number on the back of your member ID card (TTY: 711) or call 877-320-1235, option 9 (TTY: 711). Hours of operation: 8 a.m. – 8 p.m., Eastern time.

View Multi-language support and contact information in other languages.

Please see our non-discrimination disclosure page or the Non-Discrimination, Cultural Competency, Language Proficiency and Americans with Disabilities Act, PDF opens new window for a detailed description of our policy and program.

Visit our accessibility support page to learn more about Humana’s commitment to web accessibility standards and support.

Your provider’s responsibilities

  • Humana provides over-the-phone interpretation in over 150 languages at Humana touchpoints.
  • Humana provides TTY and alternative formats including braille, large print, audio, DAISY, screen reader accessible PDF, and reading over the phone of your written communications.
  • If your healthcare provider is not providing over-the-phone interpretation or sign language/video remote interpretation, please call 877-320-2233 for assistance.

Providers can learn more by visiting Humana’s language assistance and diversity page.

Help and support

Find tools, answers to frequently asked questions and contact information.