HUMANA customers impacted by the severe weather are allowed the following emergency provisions extending from 8/11/16 to 9/10/16:
In responding to the flooding in Louisiana, Humana has taken these steps:
- Humana health plan members in Louisiana with prescriptions can obtain early refills of their medications, and without authorization from their physicians or Humana.
- During a state of emergency, Humana does not require members living in the disaster area to obtain preauthorization or referrals for services or care. Additionally, during the state of emergency, Humana will allow you to see certain doctors or go to certain hospitals, even if the doctor or hospital isn’t in your plan’s network. If you usually pay more for out-of-network or out-of-area care, Humana will apply the in-network cost-share rate during the state of emergency for covered services. Please note that coverage is still subject to other terms and conditions of your health plan, and that claims may still be reviewed and possibly denied if the service is not deemed a covered benefit.
- Humana has opened its toll-free Employee Assistance Program (EAP) hotline beyond Humana Louisiana associates and members to include the community. Counselors and work/life specialists are available 24 hours a day, seven days a week at 1-866-440-6556 to provide free, confidential assistance to anyone needing help and support in coping with the disaster and its aftermath.
- Humana Louisiana Medicare, commercial and individual members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card.
- Humana, which has launched an ambitious public health initiative to improve the health of New Orleans and Baton Rouge by 20 percent by 2020, has donated $10,000 to the Greater Baton Rouge Food Bank through its Baton Rouge Health Advisory Board. The advisory board is a coalition of employers, health care providers and nonprofits convened by Humana, focused on developing programs to improve health in Baton Rouge.