Terms and Conditions

Humana Points of Care Digital Community Charter

Humana Points of Care (HPOC) Portal Community is designed to be a digital place providing health education, local community resources and a communications Care HUB to support our Members health and well-being. Eligible users include Humana Medicare Members, their defined Caregivers and also Humana Care/Case Managers. HPOC portal features are private property and not a public forum. A HPOC portal Governance Team will enforce this charter at its discretion to maintain its community standards.

Please read the following terms of use carefully and acknowledge your agreement at the very bottom of the document.

Note that this charter applies specifically to the Care Circle, Community Resource Directory, Care Library and Help (Call Support) portal features and more generally to all POC portal resources.

  • Medical Advice:
  • You should not consider any medical advice or comment posted in the Care Circles, in private messages without consulting your own doctor, regardless if this advice is posted by a guide, an administrator, a moderator, a health care professional or any other person who may or may not seem to have authority. You should always consult your own health care provider. Medical advice includes advice which relates to taking (or not taking) drugs, herbal supplements or other self-medications. Opinions on medical procedures, devices or treatment are also deemed medical advice for the purpose of this charter. HPOC assumes no responsibility for advice offered on any of the communication/collaboration tools (i.e. Care Circle or Contact Us).

  • Bartering of drugs or products:
  • Bartering of drugs or other products is prohibited. Users shall not post availability of unused drugs or devices (for free or not). Users should always consult their health care provider for this purpose.

  • Tone and Respect:
  • The tone on the Care Circle should be fully supportive. Please refrain from posting judgmental or hurtful topics or replies. All users deserve support and encouragement regardless of the choices they make (for example natural versus medical, etc.). HPOC portal requires that all posters refrain from using profane language or any other language that is deemed false and/or defamatory, abusive, vulgar, hateful, harassing, obscene, threatening, offensive, racist, invasive of a person's privacy, antagonistic or intentionally argumentative or otherwise objectionable. You agree not to engage in abuse, insults, slander, antagonism, name-calling, and ill-will directed towards portal users, guides, moderators, staff and administrators or its service. Abuse reports are taken seriously to maintain a peaceful and supportive atmosphere. We reserve the right to revoke the access to the communication/collaboration features to anyone committing abuse or repeated offenses at our sole discretion with or without notice.

  • Promotion of other sites, products, ideas, etc.:
  • HPOC digital space is designed to be a comprehensive space for users seeking education, local resources,, caregiver tools as well as collaboration and communication. Posting for the sole purpose of generating traffic to other external sites (commercial or not) is prohibited.

  • Links:
  • Humana assumes no responsibility for the content provided on any pages linked from the Care Circle. Please refrain from using redirection services (such as those to shrink urls) to post links.

  • Spamming or attempts to collect personal information and email addresses:
  • Spamming (multiple posts, messages or private messages dealing with the promotion of a site, product not part of the marketplace page or idea) is not tolerated. In addition, attempts to collect personal information from portal users (such as by asking for email addresses, posting an email address soliciting responses, posting phone numbers, etc.) is prohibited. In addition, "silent spamming" (ie, including a link, text or image to promote a site, product not part of the marketplace page or business in your signature or anywhere in your posts) is not permitted. If you choose to share your email address or other personal information, the HPOC portal assumes no responsibility for any unwanted contact or any further issues arising from such contact.

  • Posting of Copyrighted Material:
  • We ask you to refrain from posting material that you are not authorized to reproduce or that is invasive of others' rights and privacy. This includes any copyrighted articles or other material, private messages and the content of private emails and letters as well as the personal information of others (email addresses, home addresses and phone numbers, etc).

  • Care Circle Themes:
  • The Care Circles are organized by themes. Please respect the theme of the Circle as much as possible. Buddy Groups are intended as a place for members to talk about all aspects of their lives and may set their own theme within the guidelines of this charter.

  • Activism:
  • We ask users to refrain from activism on the Care Circles. Circles are meant to be a peaceful place where everyone can exchange personal experiences and share updates without imposing their ideas on others.

  • Religious or Spiritual reference:
  • To avoid making some Care Circle members feel uncomfortable, we ask that religious references, prayers and prayer requests be posted on an established Prayer Circle. We ask users to post with caution and avoid these references on the Circles if they are too specific to a particular faith or ritual.

  • Language:
  • We do not have the resources or organization to provide support or translations of our service in languages other than English. By respect for our community and to allow fair treatment in case of abuse, all posts and messages must be in English.

  • Impersonation:
  • Portal Users will not impersonate any person or entity, including, but not limited to, HPOC digital Administrators, moderators, guides or hosts, or falsely state or otherwise misrepresent your affiliation with a person or entity.

  • Accounts:
  • HPOC primary members are considered Humana Medicare Members and Humana Care/Case Managers. Secondary members are considered non-Member Caregivers. All HPOC users will be invited to participate in a multitude of ways. All HPOC Members may have one primary account.

  • Account sharing or others using your account with or without your permission:
  • You are responsible for keeping your HPOC password and username private. Sharing your account, username and password with others is not permitted. We assume no responsibility for the use of your account by third parties.

  • Discussion of Policy Decisions:
  • HPOC is receptive to ideas and feedback from our members and will consider all constructive feedback. We ask that policy decisions, including, but not limited to community management, not be debated on the Care Circles. We also ask that you not post or otherwise submit invitations to HPOC members to join other boards or messaging systems for this or other purposes. Insults or antagonism directed to volunteer moderators, guides and site administrators will not be tolerated under any circumstances. If you have comments or complaints about the HPOC management, please send your constructive feedback to “Help” via HPOC portal.

  • Objectionable material:
  • We aim to maintain a supportive, warm community. We aim to keep the Care Circles free from objectionable material and reserve the right to remove any such material. We are not, however, able to review every single message posted on the Circles and are under no obligation to remove material that you may find objectionable.

  • Member Disputes:
  • You are solely responsible for your interactions with other HPOC members. We aim to maintain a peaceful and supportive environment and reserve the right, but have no obligation, to monitor disputes between you and other members. Disputes can usually be avoided when members post with an awareness and respect for differing viewpoints and using a supportive, non-confrontational, non-judgmental tone.

  • Miscellaneous:
  • HPOC Management may remove or edit any content to maintain its community standards or deemed at its sole discretion not to be in the best interest of the site and/or community for any reason.

  • Indemnity:
  • You agree to indemnify and hold HPOC, Humana and its subsidiaries, affiliates, officers, agents, employees, and contractors harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Care Circles, your use of the Care Circles, your connection to the Care Circles, your violation of the law, this Agreement or the rights of another.

  • Law Enforcement:
  • We may be required to share your information if required by law. In this case, you acknowledge and agree that HPOC and Humana may preserve or disclose any Content if it reasonably believes disclosure is required by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Humana, its users and the public.

  • Abuse Reports:
  • If you are the victim of abuse or are the witness of abuse, please make sure to report it to the moderating team using the “Help” page.


Failure to comply with the charter guidelines may result in the deletion of your content or the termination or suspension of your community access with or without warning at our sole discretion.

While banning is done infrequently, it is irrevocable. If you try to circumvent a ban, we may take further action. If you post on behalf of a banned member, you may also be banned without notice or warning. If your community access has been terminated without warning or explanation, you may email us for an explanation, but we are not obligated to respond (people usually know why they are banned). We do not publicly discuss the details of what led to the termination of a third party's portal community access with HPOC community members for privacy reasons. We ask our members to respect this policy as well.

HPOC moderators and administrators make all reasonable attempts to ensure that the above guidelines are followed to maintain the safety, warmth and integrity of this community and its members. Due to the volume of daily posts, however, our moderators are not able to monitor every single message and as such you may from time to time come across messages that are not in accordance with these guidelines or that you find objectionable. While HPOC and Humana maintains the right to enforce this charter, it is under no obligation to do so and assumes no liability for the content posted on the Care Circles, whether or not they conform to the charter.

Basic Checklist for the Care Circle Feature

Consider the following before posting/discussing:

  • Is this topic in line with the HPOC community vision? If you are not sure about this, please review the charter and vision for details.
  • Is this topic going to create a hostile debate or upset other HPOC community members? No topic which could be construed as intentionally antagonistic should be posted. Although debate may arise on occasion these boards are not intended for this purpose.
  • No solicitation of other sites, products and resources external to the HPOC portal.
  • Images Policy: Please review our images policy before posting images or any graphical element in the community.
  • No News or Press Releases: We found that posts whose sole purpose is to discuss news or press releases frequently turn into hurtful debates. If you wish to debate news or read news or press releases you may want to visit the major news sites.
  • No "call outs" for specific people in the main Care Circles: If you are looking for a member, please personal message the member directly. The message boards are read by thousands of members who do not all necessarily post. Posting personal messages in the main circles is the equivalent of shouting personal conversations in a crowded plaza. Personal conversations in buddy groups or members' forums are more appropriate.
  • No cross posting: Most members read several boards. Please do not cross post as this creates unnecessary annoyance for other members.
  • Posting for the purpose of creating debate, drama, or to engage others in a hostile exchange is not in line with the vision for this community.
  • No Request or Submission of personal information: We do not allow the request or submission of personal information including email addresses. (See Privacy information policy for details).
  • Concealing Your Content/Writing in "code": Attempting to hide your content (for example by writing "DOT" or by otherwise coding your message to hide a link or email address or other content) is not permitted. If your message is in line with the community vision, post in normally without concealing or coding it. If it is not acceptable, do not post it in any way.
  • Enforcement

    HPOC message boards are moderated using both automated content scanners and a team of moderators. Moderators are not members of the community and do not take sides in member disputes. Their role is to uphold the portal’s community vision, enforce rules and policies and in general protect the site and community interests. Any content found to be in conflict with HPOC guidelines may be removed or locked at the discretion of the HPOC community management team.

    Note: Attempts to go around these policies by hiding, coding or mangling the content will result in immediate termination of access as per the license and charter.

    These guidelines are in place to maintain a safe, supportive, solicitation-free community where all members can find support. We wish all members the very best on their journey.

    Community Management

    Private Information Policy

    HPOC Community Management takes specific measure to enhance the privacy of all its members. We request that no members send or solicit private information such as email addresses, real names, instant message handles, phone numbers or any identifying information using any resources on HPOC (including posts, PMs or any content entered by members).

    We understand and tolerate that occasionally and in a limited manner, such information may be exchanged privately, however, we specifically prohibit any member or group of members to collect lists of personal information. We also prohibit any indirect way of achieving this goal such as using an external site and linking to it or other indirect methods of personal information collection.

    This is an extremely important aspect of this privacy-enhanced community. We exert a zero tolerance policy on this issue.

    Image Policy

    HPOC portal message boards are intended to be solicitation free and ad free for any external links, products and ideas not part of the portal. In general we do not allow images included for commercial purposes, fundraising purposes and activism purposes.

    In particular we do not allow any site address, product name or site name to be embedded in images.

    We also define sites that we specifically prohibit. If you link images from such a site in your submitted content you will receive a very explicit warning. Please remove all reference direct or indirect to it.

    We do not tolerate any attempt to conceal images or their origin in any manner (including storing the image on a different site). If you think that an image is not appropriate, do not try to post it or mention it in any way.

    IMPORTANT: This policy applies to all HPOC resources including posts, PMs, signatures, home pages and more generally, all content entered by members on this site. We will revise this policy to clarify specific points or adapt to changing situations in the community.

    Links Policy

    HPOC message boards are intended to be solicitation free and ad free, beyond what is contained in the HPOC portal content. In general we do not allow links included for commercial purposes, fundraising purposes and activism purposes.

    Although it would be nice to be able to define very clear rules of what is acceptable or not we found it unworkable. To protect against the multiple forms of abuse that we have observed over the years these rules would be far too restrictive for most users. Instead we have opted to define guidelines and use automated scanners to help the community understand what is expected.

    There are two aspects to consider: The motives of the poster and the nature of the link, address, product or site mentioned. We consider both. It is sometimes a fine line between what is acceptable or not due to the diversity of motives and content. The management team is instructed to make the call based on the best interests and vision of the HPOC digital community.

    Motives of the poster:

    We do not allow any kind of commercial activity for the profit of the poster or a third party. We also do not allow any kind of fundraising, bartering of any product, coupon exchange or activism of any type. In addition any attempt to lure members directly or indirectly, publicly or privately to another site/boards/email list will result in the immediate termination of access with or without warning.

    Link, address, product nature:

    In general we do not allow the mention of links, sites or products that are not part of the HPOC digital community.

    In addition and independently of the posting motives, we do not allow links to message boards or sites featuring message boards, sites requiring registration or collecting private information (such as email addresses...).

    This is obviously an evolving situation and we have a large tolerance as long as it does not create any issue in the community or is not compromising the interests of the HPOC and Humana.

    We also define sites that we specifically prohibit. If you enter such a site in your submitted content you will receive a very explicit warning about it. Please remove all reference direct or indirect to it.

    We do not tolerate any attempt to conceal links, site names, product names or content in any manner (including mangling the URL for example by writing "dot" or otherwise using any type of code or suggesting Google or any sort of search engine as intermediary). If you think your content does not comply with the site's policies, do not try to post it or mention it in any way. If it does comply, then post it normally without concealing it.

    IMPORTANT: This policy applies to all HPOC resources including posts, PMs, signature, home page and more generally, all content entered by members on this site. We will revise this policy to clarify specific points or adapt to changing situations in the community.

    The preceding rules may be modified from time to time. Continued use of HPOC by you will constitute your acceptance of any changes or revisions to this Agreement. Please refer to it regularly.