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Contact Humana

Looking for information about your patients’ benefits or claims? Have questions about your Humana contract? Below are options for contacting us.

Two doctors look at a patient’s chart.

Online tools to assist you

Eligibility, preauthorization and claims

Use the Availity Essentials portal to manage all day-to-day needs of your office online, including claims, eligibility, prior authorization, referrals and much more.

Sign in Availity.

Update contact information

Stay connected by updating your contact information (service address, phone/fax numbers, etc.).

Update your information, PDF.

Guidelines for preauthorization

Learn how to submit a preauthorization for frequently requested services/procedures for your patients and check prior authorization lists.

View the list

Reach us by phone

Clinical intake team

For medical service preauthorization requests and notification

800-523-0023

Open 24 hours a day

Commercial customer service

For eligibility/benefits and claims inquiries

800-4-HUMANA (800-448-6262)

Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Medicare customer service

For eligibility/benefits and claims inquiries

800-457-4708

Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Medicaid customer service

Florida Medicaid: 800-477-6931

Illinois Medicaid: 800-787-3311

Kentucky Medicaid: 800-444-9137

Louisiana Medicaid: 800-448-3810

Ohio Medicaid: 877-856-5707

Oklahoma Medicaid: 855-223-9868

South Carolina Medicaid: 866-432-0001

Hours of operation: 8 a.m to 7 p.m. Eastern time, Monday through Friday

Provider payment integrity (PPI)

For questions about PPI audit policies and other resources

800-438-7885

Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Provider relations (Humana/ChoiceCare)

For participation status, requests to join the network and contract-related questions

800-626-2741

Open 8 a.m. to 5 p.m. Central time, Monday through Friday

Behavioral health professionals

For Humana behavioral health service preauthorization requests and notification

800-523-0023

Open 24 hours a day

Dental

For eligibility/benefits and claims inquiries

800-833-2223

Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Humana clinical pharmacy review

For medication prior authorization, step therapy, quantity limits and prescription drug exceptions

800-555-CLIN (800-555-2546)

Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Pharmacy medication intake team

For preauthorization of medication supplied and administered in a physician’s office and billed as a medical claim (Part B for Medicare)

866-461-7273

Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Learn more and explore additional resources

Join our network

Become a member of Humana’s provider network.

Education and training

Explore trainings and tutorials for working with Humana.

News and notifications

Review the latest news and publications for providers.