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Telehealth toolkit

Humana developed a telehealth awareness and engagement toolkit to support your practice with patient adoption of telehealth as a channel for care.

Physician providing healthcare to a patient through telehealth video session

Tools to use with your patients

With social distancing, many providers are launching telehealth visits as a way to care for their patients virtually. This turnkey set of engagement tools can be used with all patients.

Telehealth toolkit instructions, PDF opens new window

Turnkey email

Email that you can send to your patients

Note there are 3 options for sending this email:

  1. A plain text Word document, opens new window that you can copy and paste into your email program, customize and send to your patients

  2. A Microsoft Outlook template, opens new window
    Note: you will be prompted to open or save the file when you select it. Please save the file to your computer. When selected, it will open in an email in Outlook for you to customize and send to your patients.

  3. An HTML file is available for use along with these graphics: hero image, opens new window, phone image, opens new window and logo placeholder, opens new window. Please contact our Provider Engagement team for the HTML file


Direct mail letter you can send to your patients

Letter template, PDF opens new window


An FAQ document that addresses many basic questions of new telehealth patients

Patient FAQ—A new way to get care, PDF opens new window

Patient flyers

Flyers you can hand out to patients in the office or email as an attachment

Flyer 1, PDF opens new window

Flyer 2, PDF opens new window

Technical requirements for using the toolkit

  • Adobe Acrobat with editing capability to customize the materials
  • Email only: Microsoft Word to open the document and copy the email text into your email program
  • Microsoft Outlook to access the email template
  • HTML version of email: Knowledge of HTML editors and code

Payer agnostic materials

  • All of the materials are payer agnostic and can be used across your patient panel.

Questions or need help

  • Contact your provider relations representative for assistance.