Note: As the public health crisis continues to evolve, we will continue to evaluate and implement changes to the Humana testing program to ensure the best end-to-end experience for you and your patients. Please visit the homepage of the Humana provider COVID-19 website for the most recent updates.

Ordering COVID-19 testing

1. Will Humana members receive COVID-19 testing with no out-of-pocket costs?

For 2021, Medicare Advantage benefits include no member cost share on covered COVID-19 testing and related services. In addition, Humana will waive member cost share in 2021 on COVID-19 testing and related services for Medicare Supplement, fully-insured group commercial and self-insured group commercial plan members during the COVID-19 public health emergency (PHE). Members will have no copays, deductibles or coinsurance for covered COVID-19 testing and related services; this includes laboratory testing, specimen collection and certain related services that result in the ordering or administration of the test, including physician office or emergency department visits. This is limited to the cost share for the coverage provided by the plan, e.g., medical cost only for Medicare Supplement. Medicaid plans will continue to follow state requirements for COVID-19 testing.

2. What are the COVID-19 patient testing options for providers?

  1. Walmart and Quest Diagnostics have collaborated to offer testing at over 500 Walmart Neighborhood Market drive-thru pharmacy locations across the country. Providers have the ability to electronically order the Walmart drive-thru testing through the Quest Quanum portal or interfaced EHR for their patients. Instructions on how to place a COVID-19 lab order in Quest can be found here, PDF opens new window.
  2. Providers have the ability to order an at-home test kit electronically through any standard LabCorp account using an interfaced EHR system or LabCorp Link™. To set up LabCorp at-home ordering for your LabCorp account, contact your local LabCorp account representative. Providers will be prompted to enter the patient’s home address and contact information. A test kit is sent overnight to the patient’s home for self-collection. The patient performs a simple nasal wipe using a foam swab and places the kit in a prepaid FedEx envelope for routing to LabCorp. Results are delivered directly to the provider’s EHR.
  3. Providers can order Laboratory Supplies through their existing lab partner to perform a COVID-19 PCR collection themselves. Providers should contact their existing lab partner to learn how to place a supply order. If the provider runs into any difficulty ordering supplies, contact your Humana representative for assistance.

These three options are not the only testing options available for Humana members. Providers can refer their patients to other testing sites across the country. For a list of available testing sites in your area, visit https://digital.humana.com/finder/covid. Members may also call Humana, and we’ll help identify a nearby testing site.

3. If a provider does not have Quest Quanum, do they have access to a free version for ordering COVID-19 testing?

Yes. Providers can follow the steps below.

  1. Visit QuestDiagnostics.com/QuanumHCP, opens new window
  2. If you have a Quanum eLabs account (formerly Care360®) use your existing credentials; this is all you need to log in - If you were set up with a Care360 account that has expired, you can update your account by resetting your password on the main login page
  3. If you don’t have an account, create one by clicking on “Get Access Now”

4. When ordering the drive-thru test in Quest Quanum, how do providers know which Walmart location to send the patient? Is there a testing locator tool within Quest Quanum?

Once an Order-on-Hold is placed by the ordering Provider, it becomes accessible at ALL available Walmart drive-thru locations. The collection site locator tool is within www.MyQuestCOVIDTest.com, opens new window or the Quest Diagnostics Patient Scheduling. Providers can also contact their Quest Representative to understand the Walmart options that are in proximity to their practice.

5. How long will it take for the patient to receive his/her drive-thru test results?

Results for tests ordered through Quest should be available through the MyQuest portal within 2-4 days.

6. What is the process for administering the drive-thru test?

Patients will receive a testing kit from through the drive-thru window tray, self-administer the nasal swab, place the swab in a container and seal the plastic bag. This process will be observed by a pharmacist behind the drive-thru window. The patient will then drop the specimen in a collection bin as they drive away. Quest will pick up the samples for testing. No testing samples will enter the pharmacy.

7. If a patient wants a drive-thru test, but is not near a participating Walmart Neighborhood Market location, what other options can the provider offer?

There are 3 options:

  1. Providers have the ability to order an at-home test kit electronically through any standard LabCorp account using an interfaced EHR system or LabCorp Link™. To set up LabCorp at-home ordering for your LabCorp account, contact your local LabCorp account representative. Providers will be prompted to enter the patient’s home address and contact information. A test kit is sent overnight to the patient’s home for self-collection. The patient performs a simple nasal wipe using a foam swab and places the kit in a prepaid FedEx envelope for routing to LabCorp. Results are delivered directly to the provider’s EHR.
  2. Providers can order Laboratory Supply through their existing lab partner to perform a COVID-19 PCR collection themselves. Providers should contact their existing lab partner to learn how to place a supply order. If the provider runs into any difficulty ordering supplies, contact your Humana representative for assistance.
  3. Providers can refer their patients to other non-Walmart testing sites across the country. For a list of available testing sites in your area, visit https://digital.humana.com/finder/covid, opens new window. Members may also call Humana, and we’ll help identify a nearby testing site.

8. How can a provider order an at-home test for their patient using LabCorp?

Providers have the ability to order an at-home test kit electronically through any standard LabCorp account using an interfaced EHR system or LabCorp Link™. To set up LabCorp at-home ordering for your LabCorp account, contact your local LabCorp account representative. Providers will be prompted to enter the patient’s home address and contact information. A test kit is sent overnight to the patient’s home for self-collection. The patient performs a simple nasal wipe using a foam swab and places the kit in a prepaid FedEx envelope for routing to LabCorp. Results are delivered directly to the provider’s EHR.

9. How long after a provider orders an at-home test for his/her patient should it be expected to arrive?

The test is overnighted to the member as soon as the order is received—1–2 days, depending on when the order is placed.

10. How long will it take for the provider to receive the patient’s at-home test results?

The average time for this process is 24-48 hours after the specimen is received by the lab with the results being delivered directly to the provider’s EHR.

11. What is the process for self-administering the at-home test?

The test kit includes comprehensive, step-by-step instructions for collecting the sample. The member will open the kit and remove a nasal swab from the kit. They insert the swab into each nostril, place the swab in the test tube container and seal in a plastic bag before mailing. The member should follow the provided step-by-step instructions carefully to ensure proper collection and mailing occurs.

Unlike some COVID-19 diagnostic tests, the LabCorp home test does not require someone to insert the swab deep into the nasal passage. Should members have questions, they may call a toll-free hotline for assistance.