Humana COVID-19 testing options FAQs

1. What are the COVID-19 patient testing options for providers?

1. Walmart and Quest Diagnostics have collaborated to offer testing at over 500 Walmart Neighborhood Market drive-thru pharmacy locations across the country. Providers have the ability to electronically order the Walmart drive-thru testing through the Quest Quanum portal or interfaced EHR for their patients. Instructions on how to place a COVID-19 lab order in Quest can be found here, PDF opens new window.
2. Providers can order Laboratory Supplies through their existing lab partner to perform a COVID-19 PCR collection themselves. Providers should contact their existing lab partner to learn how to place a supply order. If the provider runs into any difficulty ordering supplies, contact your Humana representative for assistance.

These two options are not the only testing options available for Humana members. Providers can refer their patients to other testing sites across the country. For a list of available testing sites in your area, visit https://digital.humana.com/finder/covid. Members may also call Humana, and we’ll help identify a nearby testing site.

2. If a provider does not have Quest Quanum, do they have access to a free version for ordering COVID-19 testing?

Yes. Providers can follow the steps below.

1. Visit QuestDiagnostics.com/QuanumHCP, opens new window
2. If you have a Quanum eLabs account (formerly Care360®) use your existing credentials; this is all you need to log in - If you were set up with a Care360 account that has expired, you can update your account by resetting your password on the main login page
3. If you don’t have an account, create one by clicking on “Get Access Now”

3. When ordering the drive-thru test in Quest Quanum, how do providers know which Walmart location to send the patient? Is there a testing locator tool within Quest Quanum?

Once an Order-on-Hold is placed by the ordering Provider, it becomes accessible at ALL available Walmart drive-thru locations. The collection site locator tool is within www.MyQuestCOVIDTest.com, opens new window or the Quest Diagnostics Patient Scheduling. Providers can also contact their Quest Representative to understand the Walmart options that are in proximity to their practice.

4. If a patient wants a drive-thru test, but is not near a participating Walmart Neighborhood Market location, what should the patient do?

There are 2 options:

1. Providers can order Laboratory Supply through their existing lab partner to perform a COVID-19 PCR collection themselves. Providers should contact their existing lab partner to learn how to place a supply order. If the provider runs into any difficulty ordering supplies, contact your Humana representative for assistance.
2. Providers can refer their patients to other non-Walmart testing sites across the country. For a list of available testing sites in your area, visit https://digital.humana.com/finder/covid, opens new window. Members may also call Humana, and we’ll help identify a nearby testing site.

5. How long will it take for the patient to receive his/her drive-thru test results?

Results for tests ordered through Quest should be available through the MyQuest portal within 2-4 days.

6. What is the process for administering the drive-thru test?

Patients will receive a testing kit from through the drive-thru window tray, self-administer the nasal swab, place the swab in a container and seal the plastic bag. This process will be observed by a pharmacist behind the drive-thru window. The patient will then drop the specimen in a collection bin as they drive away. Quest will pick up the samples for testing. No testing samples will enter the pharmacy.

1. What is the Humana COVID-19 Testing Program?

On June 30, 2020, Humana launched its COVID-19 Testing Program. The program includes an online Coronavirus Risk Assessment tool to help members navigate COVID-19 testing. In addition, Humana announced a partnership with LabCorp enabling members to self-collect specimens for COVID-19 diagnostic testing from the comfort of their own home, as well as a collaboration with Walmart and Quest Diagnostics to help members more easily get tested at over 500 Walmart Neighborhood Market drive-thru pharmacy locations across the country. The intent of this program is to help members understand their risk for COVID-19 and offer two convenient methods to obtain a test. As with all COVID-19 tests, Humana will continue to waive member cost share for tests obtained through this program. The LabCorp at-home COVID-19 test kits and Walmart/Quest drive-thru COVID-19 testing are not the only testing options available for Humana members. Providers can refer their patients to other testing sites across the country. For a list of available testing sites in your area, visit https://digital.humana.com/finder/covid. Members may also call Humana, and we’ll help identify a nearby testing site.

2. Does this apply to all Humana members, or just certain lines of business? What is excluded?

Cost sharing for COVID-19 tests is waived for members with medical coverage through Humana, including Medicare Advantage, Medicaid and fully-insured commercial members. Members with only Medicare Part D prescription drug plan coverage, stand-alone vision or stand-alone dental plans, and TRICARE beneficiaries do not qualify for this program.

3. How do Humana members qualify for the test?

To create a seamless experience for our members, Humana has developed an online Coronavirus Risk Assessment tool to help members navigate COVID-19 testing. Through the program, members who have symptoms consistent with COVID-19 infection or those without symptoms who may have been exposed to the virus are recommended for testing. If the member qualifies for a test, the individual will be given the option to request an at-home test or drive-thru testing.

Members without access to the internet can call Humana, and a representative will walk them through the Coronavirus Risk Assessment.

4. How do Humana members obtain the test once they qualify?

For members who need a test and require or prefer at-home testing, Humana is partnering with LabCorp to provide members with a collection kit by mail. The test kit enables individuals to self-collect nasal swab specimens at-home, then return the specimen to LabCorp in the shipping box provided for results.

For members who would like to use the drive-thru testing at a Walmart Neighborhood Market location, they can access the testing location information through the Coronavirus Risk Assessment tool to determine a testing location most convenient to them. Members will receive a testing kit from the pharmacist through the drive-thru window tray.

5. Do Humana members need to consult their primary care physician prior to completing the Coronavirus Risk Assessment and obtaining a test?

No, members do not need to consult with a physician prior to completing the risk assessment, although Humana always recommends that members contact their primary care physician if they have questions, need to be seen in person, or have any other concerns.

6. Does the Humana member submit their Primary Care Physician (PCP) information when completing the Coronavirus Risk Assessment so that the PCP is notified of the test results?

No, PCP information is not captured during the Coronavirus Risk Assessment or testing process. Humana is exploring ways of sharing the COVID-19 test results with the PCP. More information to come.

7. What happens if a Humana member tests positive for COVID-19?

Members who receive positive test results after taking an at-home test or being tested through the Walmart drive-thru are contacted by a physician within 24 hours of the results being processed. In addition, a Humana Care Manager will call members to provide care and support if requested.

8. Is there cost associated for risk providers/groups?

Yes, the risk provider/group will be charged approximately $100 for each test administered for their attributed members.

9. Are the tests authorized by the Food and Drug Administration (FDA)?

Yes, the tests have been authorized by the FDA under an Emergency Use Authorization (EUA) for use by authorized laboratories.

10. Can the at-home or drive-thru test be ordered by a Humana member’s PCP after a telehealth visit?

For the at-home test kit, providers have the ability to order the test electronically through any standard LabCorp account using an interfaced EHR system or LabCorp Link™. Providers will be prompted to enter the patient’s home address and contact information. A test kit is sent overnight to the patient’s home for self-collection. The patient performs a simple nasal wipe using a foam swab and places the kit in a prepaid FedEx envelope for routing to LabCorp. Results are delivered directly to the provider’s EHR. To set up LabCorp at-home ordering for your LabCorp account, contact your local LabCorp account representative.

For the Walmart drive-thru test, providers have the ability to order the test electronically for their patients through the Quest Quanum portal or interfaced EHR. Learn more about how to place a COVID-19 lab order in Quest, PDF opens new window.

11. Are there enough tests available to meet expected demand?

Yes. Humana has partnered with Walmart, Quest Diagnostics and LabCorp to ensure we meet member demand for testing.

12. Which carrier is used to mail Humana members a test kit? What is the return process?

If the member selects an at-home test through Pixel by LabCorp™, then Pixel by LabCorp™ sends the test kit, including all needed supplies and the return box, via FedEx. Once collected following the simple instructions, the member returns their specimen via FedEx in the postage paid envelope/box provided. The member can either call for pickup or drop-off at a FedEx location.

13. How long after a Humana member orders an at-home test should it be expected to arrive?

The test is overnighted to the member as soon as the order is received—1–2 days, depending on when the order is placed.

14. How long will it take for the Humana member to receive his/her test results?

Members will receive an email when test results are available through the member’s Pixel by LabCorp™ account. The average time for this process is 24-48 hours after the specimen is received by the lab. Members with positive test results will be contacted by a provider. Humana also will contact members who request additional support.

15. What is the process for self-administering the at-home test?

The test kit includes comprehensive, step-by-step instructions for collecting the sample. The member will open the kit and remove a nasal swab from the kit. They insert the swab into each nostril, place the swab in the test tube container and seal in a plastic bag before mailing. The member should follow the provided step-by-step instructions carefully to ensure proper collection and mailing occurs.

Unlike some COVID-19 diagnostic tests, the Pixel by LabCorp™ home test does not require someone to insert the swab deep into the nasal passage. Should members have questions, they may call a toll-free hotline for assistance. And, for those not comfortable with collecting a specimen at-home, Humana also has a drive-thru testing option.

16. How do Humana members know which Walmart Neighborhood Market locations offer the test?

When a member selects the in-person testing option, they will be directed to a testing site directory to locate the nearest testing site. The directory will also list the nearest Walmart/Quest locations.

17. How long will it take for the Humana member to receive his/her test results?

For Walmart/Quest locations, results should be available through the MyQuest portal within 2-4 days. Members with positive test results will be contacted by a provider. Humana also will contact members who request additional support.

18. What is the process for administering the drive-thru test?

Members will receive a testing kit from through the drive-thru window tray, self-administer the nasal swab, place the swab in a container and seal the plastic bag. This process will be observed by a pharmacist behind the drive-thru window. The member will then drop the specimen in a collection bin as they drive away. Quest will pick up the samples for testing. No testing samples will enter the pharmacy.