Interactive voice response (IVR) system

This automated telephone system enables you to initiate and check the status of preauthorization requests.
You can also use it to check the status of claims or referrals and to verify a member's eligibility and benefits.

IVR

IVR capabilities
Automated information available 24 hours a day, seven days a week

IVR frequently asked questions
Answers to frequently asked questions about the IVR