FAQS

Provider self-service online

Frequently asked questions

Get answers to common questions about Humana and the Availity Web Portal.

Registration and support

  1. Q: How do I register for the Availity Web Portal?
    A: To register, go to www.Availity.com (link opens in new window). You will need the following information at hand:
    • Basic information about your practice, including your federal tax ID and national provider identifier (NPI)
    • The name of an administrator: someone with the legal authority to sign agreements for your organization (typically an owner or senior partner) or that person’s designee who will oversee implementation and maintain access for your entire organization

    If you have a check from Humana, you can complete the registration in real-time.

    You will receive an email from Availity with the user name you created, along with a temporary password. You may then begin registering other users for your organization.

  2. Q: What does the Availity Administrator do?
    A: The Availity Administrator is someone from your organization who manages access for other users. This includes adding new users, granting them access to specific roles and/or tools, disabling access for users who no longer need it and other administrative tasks. This role was formerly known as the Primary Access Administrator (PAA) and is similar to the PAA role for the secure Humana.com provider portal.
  3. Q: What training is available for the Availity Web Portal?
    A: Humana and Availity have teamed up to offer training sessions specific to Humana. To allow plenty of options that meet providers’ schedules, both organizations are hosting sessions. The sessions cover similar content, although the Availity-led overview workshops offer a more in-depth look at Availity’s services.

    Availity also offers a wide variety of recorded demonstrations and online help at www.Availity.com/learningcenter (link opens in new window).

  4. Q: How does the Availity Administrator register additional users?
    A: The Adding Users (link opens in new window) help topic on the Availity website explains how to add users one at a time or with a spreadsheet.
  5. Q: Is my organization required to use Availity’s clearinghouse services in order to use its Web portal?
    A: No. The portal is available whether or not you use Availity’s clearinghouse services.
  6. Q: With which other payers can I transact via the Availity Web Portal?
    A: For a searchable list of payers, visit the Web Portal & Basic Clearinghouse Payer List on the Availity website (link opens in new window).
  7. Q: I need help registering for the Availity Web Portal; whom do I contact?
    A: For registration assistance, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time (excluding holidays).

Humana and the Availity Web Portal

  1. Q: Why does Humana want providers to use the Availity Web Portal?
    A: We are working to streamline health care processes wherever possible. By using the multipayer Availity Web Portal, you can access information and transactions from Humana and other payers on one website.
  2. Q: Why did I receive a request from Humana to register for the Availity Web Portal?
    A: Humana is contacting users who are registered as PAAs for the secure Humana.com provider portal and asking them to register for the Availity Web Portal. This outreach is being conducted by region. If you receive this request, we ask that you begin using the Availity Web Portal to see its advantages for yourself and other users in your organization.
  3. Q: I am registered for the Humana.com secure portal. Can I continue to use it?
    A: Yes, but only for the time being. Humana is migrating to Availity as its sole secure portal for health care providers. Please register for the Availity Web Portal now to access Humana’s newest tools and resources, along with customized training opportunities. See Question 3 on Page 1 for a list of training opportunities.
  4. Q: I received a request to register for the Availity Web Portal, but I know other health care providers who have not. Why is that?
    A: Within each region, we are notifying organizations’ Humana.com PAAs. This way, the PAA has the opportunity to register as an Availity Administrator and determine the approach and timeline for notifying and registering other users in the organization. However, any health care provider may register for the Availity Web Portal. We encourage doing so as soon as possible.
  5. Q: Can you provide tips on how to locate familiar features on the Availity Web Portal?
    A: Following is a list of features on the Availity Web Portal that have different names than Humana.com:

Humana.com feature Comparable Availity feature
Benefit Estimator Patient Cost Estimator
Care Alert Care Reminder
HealthHelp Radiology Referral Submission
Remittance Inquiry Remittance Review
Code Editing Questions Research Procedure Code Edits
Service Fund Communications Service Fund Enrollment
  1. Q: What is Humana’s relationship with Availity?
    A: Availity was formed in Jacksonville, Florida, as a joint venture between Florida Blue (formerly Blue Cross and Blue Shield of Florida) and Humana in an effort to improve efficiency and reduce administrative complexity in the health care industry, with the ultimate goal of improving health care outcomes. Humana uses Availity as its clearinghouse for transacting with health care providers. And, as a payer-owner, Humana continues to collaborate with Availity to develop and improve online tools for health care providers.
  2. Q: What are the plans for Humana.com?
    A: Humana is migrating its secure provider portal tools to the Availity Web Portal and asking that health care providers use Availity for online transactions. When the migration is complete, the secure Humana.com provider portal no longer will be available. However, our public website that does not require registration, Humana.com, will continue to offer information to health care providers as it does today.
  3. Q: When is the secure Humana.com provider portal going away?
    A: The portal will no longer be available once the migration is complete. A date has not been set at this time. However, by registering and beginning to use Availity now, you will have access not only to our latest resources and tools, but also to customized training opportunities during migration. See Question 3 on Page 1 for a list of training opportunities.

Learn more

  • For more information on Availity, visit Availity.com (link opens in new window).
  • For questions about the Availity Web Portal, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time (excluding holidays).
  • If you have questions for Humana about online resources, send an email to eBusiness@Humana.com.