provider webinars

The webinar sessions below will assist you in using to save time, increase efficiency and improve the productivity of your practice. These sessions for provider office staff last between 45 minutes and one hour.

2014 provider webinar training schedule overview

Get familiar with all of’s self-service tools for health care providers. This session offers introductory information on eligibility, benefits, referrals, authorizations, claims tools, remittance inquiries, fee schedules and more.

  • Wednesday, May 21 at 11 a.m. EST
  • Wednesday, June 11 at 2 p.m. EST

Eligibility and benefits

Learn how to submit online requests for verification of patient's eligibility and benefit information. Instant results include covered services, copayments and deductible information. You will also learn about the member identification (ID) card viewer, member summary and benefit estimator tool. The estimator tool provides a real-time estimate of a patient’s payment responsibility for professional services.

  • Thursday, May 8 at 2 p.m. EST
  • Thursday, June 5 at 11 a.m. EST


With the referral and authorization tool, you can easily submit requests for inpatient and outpatient services. The authorization management tool allows you to check the status of and make changes to existing referrals and authorization requests.

  • Wednesday, May 7 at 11 a.m. EST
  • Tuesday, June 3 at 2 p.m. EST

Claim tools and remittances

Reconcile and manage your accounts receivable by reviewing claims status, results and remittances online. Learn how to make corrections to your professional claims, send attachments and view and download remittance advice documents.

  • Tuesday, May 20 at 2 p.m. EST
  • Tuesday, June 17 at 11 a.m. EST

ERA and EFT (electronic remittance advice and electronic funds transfer)

Learn how to get payments faster by registering for EFT and how to receive electronic remittances through your clearinghouse or

  • Tuesday, April 22 at 11 a.m. EST
  • Thursday, May 22 at 2 p.m. EST
  • Thursday, June 19 at 11 a.m. EST

Benefit estimator

Learn how to create a real-time estimate of a patient’s payment responsibility for professional services. These estimates are specific to your Humana provider agreement and the member’s benefit plan.

  • Thursday, April 24 at 2 p.m. EST
  • Wednesday, May 28 at 11 a.m. EST
  • Tuesday, June 24 at 2 p.m. EST

Medical records management and resources

The medical records management (MRM) tool allows providers to view requests made by Humana for most medical records. Learn how to manage, submit and close these requests. Also learn how to make demographic changes, view and download your contracted reimbursement rates and more.

No sessions are scheduled at this time.

How to register

To register, send an email to
When registering, please include the following information in the subject line of the email:
Webinar Registration – DATE OF TRAINING (ex: 1/20/14)
Please also include the following information within your email:

  • Name of main participant
  • Practice name
  • Phone number
  • Email address(es) of participant(s)
  • Tax ID number
  • Number of participants attending the webinar

Confirmation and instructions on how to access the online webinar will be sent via email within 48 hours of your request.