Interactive

Training for online self-service tools

Learn how clinicians and their office staff can use online tools to check patient eligibility, submit authorization requests, review claim status, manage medical record requests and complete other tasks. This training is offered at no cost.

Watch a demo online

Learn about self-service tools at your own pace and at a time that’s convenient for you.

Online demos are available on a variety of topics, including:

  • Claims tools.
  • Eligibility and benefits tools.
  • Medical records management tool.
  • Referral and authorization tools.
  • Security administration tools.
  • Electronic funds transfer (EFT) and electronic remittance advice (ERA) setup.

You must be a registered user of the Humana.com secure provider portal to view the demos.

Here’s how to watch:

  1. Access Humana.com’s secure provider portal using the “Sign in or Register” link at the top of this page.
  2. Select the “Training & Demos” icon.
  3. Select the topic you want to view.

Attend an interactive webinar

Humana’s eBusiness consultants offer live webinars on a variety of topics each month. These sessions are held via phone and Internet.

Humana.com overview

Get familiar with all of Humana.com’s self-service tools for clinicians. This session offers introductory information on eligibility, benefits, referrals, authorizations, claims tools, remittance inquiries, fee schedules and more.

  • Wednesday, March 11 at 2 p.m. Eastern time
  • Thursday, April 9 at 2 p.m. Eastern time
  • Thursday, May 14 at 11 a.m. Eastern time
  • Wednesday, June 10 at 2 p.m. Eastern time

How to register

Eligibility and benefits

Learn how to submit online requests for verification of a patient's eligibility and benefit information. Instant results include covered services, copayments and deductible information. You also will learn about the member identification (ID) card viewer, member summary and benefit estimator tool.

  • Tuesday, April 7 at 11 a.m. Eastern time
  • Tuesday, May 12 at 2 p.m. Eastern time
  • Thursday, June 4 at 11 a.m. Eastern time

How to register

Referrals/authorizations

Learn how to submit referrals and authorization requests online and check and update existing requests.

  • Thursday, April 2 at 2 p.m. Eastern time
  • Wednesday, May 6 at 11 a.m. Eastern time
  • Tuesday, June 2 at 2 p.m. Eastern time

How to register

Claim tools and remittances

Learn how to review the status of your submitted professional claims and make corrections. You also will find out how to send attachments and view and download remittance advice documents.

  • Wednesday, April 15 at 11 a.m. Eastern time
  • Tuesday, May 19 at 2 p.m. Eastern time
  • Tuesday, June 16 at 11 a.m. Eastern time

How to register

Electronic remittance advice (ERA) and electronic funds transfer (EFT)

Learn how to get payments faster by registering for EFT and how to receive electronic remittances through your clearinghouse or Humana.com.

  • Thursday, May 21 at 2 p.m. Eastern time
  • Thursday, June 18 at 11 a.m. Eastern time

How to register

Benefit estimator

Find out how to create a real-time estimate of a patient’s payment responsibility for professional services. These estimates are specific to your Humana provider agreement and the member’s benefit plan.

  • Tuesday, May 26 at 11 a.m. Eastern time
  • Tuesday, June 23 at 2 p.m. Eastern time

How to register

Medical records management

Learn how to view your requests for medical records from selected Humana departments. The Medical Records Management (MRM) tool lets you manage, submit and close these requests.

  • Tuesday, April 28 at 11 a.m. Eastern time
  • Thursday, May 28 at 2 p.m. Eastern time
  • Wednesday, June 24 at 11 a.m. Eastern time

How to register

How to register

To register, send an email to ebusiness@humana.com.
Please include the following information in the subject line of the email:
Webinar Registration – DATE OF TRAINING (ex: 1/20/15)
Please also include the following information within your email:

  • Name of main participant.
  • Practice name.
  • Phone number.
  • Email address(es) of participant(s).
  • Tax ID number.
  • Number of participants attending the webinar.

Confirmation and instructions on how to access the online webinar will be sent via email within 48 hours of your request.