Provider self service

Primary access administrators: Managing access to secure online tools

A primary access administrator (PAA) is someone within your organization who serves as your organization’s point of contact for its use of the secure self-service tools on

The PAA is responsible for:

  • Setting up new users.
  • Determining user security levels.
  • Assigning or removing existing users’ access to specific tools.
  • Revoking or reactivating user accounts.
  • Submitting security changes for an organization’s account.

To manage user accounts, the PAA can sign in to’s secure portal and click the “Security Administration” link in the upper right corner of the page.

To request the name of your organization’s PAA, please call Humana’s Web specialists at 1-877-845-3480. Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time.