Primary access administrators (PAA)

As a primary access administrator for your organization, you will serve as your organization's primary point of contact when using Humana.com.

The PAA is responsible for:

  • Setting up additional Humana.com users
  • Determining user security levels
  • Assigning or removing roles for existing users
  • Revoking or reactivating user accounts
  • Submitting security changes for an organization’s Humana.com account

After logging into Humana.com, you can find details on how to manage your user accounts by clicking on the “Security Administration” link found in the upper right corner of the page.

Humana.com learning opportunities

To get the most out of your Humana.com experience and learn how to optimize the flow of business and clinical transactions, we encourage all users to participate in live provider webinars on these topics:

  • Humana.com overview
  • Electronic remittance advice/electronic funds transfer
  • Eligibility and benefits
  • Referral and authorization inquiries and submissions
  • Claims reconciliation tools
  • Medical records submission
  • Benefit estimator

Register for and see a list of upcoming webinars.

If you need assistance with registration on Humana.com or any of its features, please contact the eBusiness Deployment team at deployment@humana.com.