Cardiac devices

Preauthorization for cardiac implantable devices (e.g., pacemakers, defibrillators and cardiac resynchronization therapy) and wearable defibrillators (e.g., LifeVest®) is administered by HealthHelp, a nationally recognized benefit management organization. The terms prior authorization, precertification, preadmission, preauthorization and notification are all used to refer to the preauthorization process.

Submitting preauthorization requests

Preauthorization is required for all commercial and most Medicare members. Puerto Rico members are exempt from the requirement. For Medicare Advantage (MA) Private Fee-for-Service (PFFS) plans, notification is requested, not required. For administrative-services-only (ASO) groups, authorization is not required; but, if it is requested, HealthHelp will manage services.

Exclusions from the preauthorization requirement include the following:

  • Puerto Rico commercial and MA members
  • Florida MA HMO and Medicaid HMO members
  • Ochsner commercial and MA HMO members
  • Health Care Partners commercial and MA HMO members
  • Chicago risk and delegated providers

Submit a request by phone
Available 7 a.m. to 7 p.m. CST, Monday through Friday, and 9 a.m. to 4 p.m., Saturday.

Submit a request online
Health care providers may submit an online request via HealthHelp’s RadConsult online program.


Questions about prior authorization for cardiac devices may be directed to RadConsult program support at 1-800-546-7092. Assistance is available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 4 p.m. CST.


Additional resources

Humana Cardiology Benefit Management

Learn more about this program and the patient information required when requesting preauthorization or providing notification.