Humana requires preauthorization requests for the following services to be submitted to OrthoNet:
Preauthorization is required for the following:
OrthoNet will evaluate the medical necessity of the service and request needed medical records. An OrthoNet physician may contact the requesting physician to discuss the preauthorization request. Health care providers should submit requests with supporting clinical documentation at least four business days before the date of the service.
Please note that precertification, preadmission and preauthorization all refer to the same process of preauthorization.
OrthoNet does not review preauthorization requests for the following, as health care providers who participate in an independent practice association (IPA) or other risk network with delegated services need to refer to their IPA or risk network for guidance on processing preauthorization requests:
Other important information
The easiest way to submit a preauthorization request for foot surgery is by faxing the request directly to OrthoNet at 1-888-605-5345. Fax the request and the following supporting clinical information:
To initiate a preauthorization request for foot surgery via telephone, you may call OrthoNet at 1-866-565-4733, from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday.
As you move through the preauthorization process, you will be prompted to provide the information above, along with the name and identification number of the member and the physician.
Following OrthoNet’s review of the submitted information, you will be given an authorization number, or you will be asked for additional information if the request is incomplete or does not meet evidence-based criteria for foot surgery. If OrthoNet requests medical records as a result of your preauthorization request, please return the information promptly to facilitate the timely processing of your request.
You also may initiate a preauthorization request for foot surgery via the web by logging in to the secure provider self-service area of Humana.com/providers (registration required) or the secure provider section of Availity.com (registration required). Your request will be forwarded to OrthoNet for review; then, OrthoNet will contact you to obtain supporting clinical information so that a determination of medical necessity can be made.
The following forms may be used for preauthorization requests in specific states:
Physicians and other clinicians in Texas may use this form to submit preauthorization requests for their Humana-covered patients. Instructions are available here. Once complete, please fax it to OrthoNet at 1-888-605-5345. Include supporting clinical documentation (e.g., medical records, progress notes, lab reports, radiology studies, etc.) with your fax form.
Physicians and other clinicians in Indiana may use this form to submit preauthorization requests for their Humana-covered patients. Instructions are included on the form. Once complete, please fax it to OrthoNet at 1-888-605-5345. Include supporting clinical documentation (e.g., medical records, progress notes, lab reports, radiology studies, etc.) with your fax form.
Questions about this program may be directed to OrthoNet at 1-866-565-4733 from 8:30 a.m. to 5:30 p.m. Eastern time, Monday through Friday.
The OrthoNet website provides access to request forms, evaluation forms and other OrthoNet documents.