New tool

Online referrals and authorization requests

Clinicians can submit referrals and authorization requests online via the secure Web portals on Humana.com or Availity.com. There is no cost to register. These portals also allow you to:

  • Receive an immediate response to your authorization request.
  • Attach supporting documentation.
  • Correct or update authorization requests.
  • Check the status of previous requests.

Inpatient and outpatient requests

Submitting and managing requests on Humana.com:

  1. If you are not registered for the Humana.com secure portal, register here or contact your primary access administrator.
  2. Sign in to the secure portal. (Click the “Sign in or Register” link at the top of this page and enter your user ID and password.)
  3. To create a new referral or authorization, select the “Referral & Authorization Submission” icon.
  4. To review or update an existing request, select the “Authorization Management” icon.

Submitting and managing requests on Availity.com:

Availity.com allows clinicians to submit referrals and authorization requests to other payers as well as Humana.

  1. If you are not registered, go to Availity.com and select “GET STARTED” to sign up.
  2. On Availity.com, select the “Web Portal Users Login” and sign in with your user ID and password.
  3. Select the “Auths and Referrals” link on the left side of the page.

Pharmacy authorizations

Clinicians can request pharmacy authorizations through the pharmacy prior authorization tool on Humana.com’s secure Web portal.

To submit a pharmacy prior authorization:

  1. If you are not registered for the Humana.com secure portal, register here or contact your primary access administrator.
  2. Once registered, sign in to the secure portal. (Click the “Sign in or Register” link at the top of this page and enter your user ID and password.)
  3. Click the “Pharmacy Prior Authorization” link at the bottom of the secure portal’s home page.

You also can find the pharmacy prior authorization link within the “Referral and Authorization Submission” and “Authorization Management” tools on the portal. Look for the link in the upper-right corner of these pages.

Training and assistance

For more information on these and other online tools, check out our training for provider self-service tools or send an email to eBusiness@humana.com.