On Demand

Educational tools

The first set of tools below offers education-on-demand presentations (PowerPoint presentations with audio tracks). The remaining items are Web pages with links to documents or PDF files.

Education-on-demand presentations

Clinical Quality and Outcomes : Learn about Medicare, Medicaid, commercial and Star quality measures and best practices for improving your ratings.

Commercial risk adjustment: Learn about commercial risk adjustment and the importance of proper coding.

Commercial risk adjustment model: Learn about commercial risk adjustment’s origins, how it works and how risk scores are calculated.

HumanaAccessSM Visa Card: Learn the proper procedures for accepting the card.

Humana Member Summary: See an overview of the Humana Member Summary for clinicians who will be linking their electronic medical records (EMRs) to Humana via Certify connectivity. With connectivity, physicians receive their patients’ Humana Member Summaries through their practices’ EMRs.

A Humana Member Summary frequently asked questions document provides additional information.

Making It Easier for Health Care Providers: Explore a series of presentations about Humana’s claim payment policies.

Special Needs Plans (SNPs): Learn about the SNPs we offer in Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Missouri, Mississippi, Montana, North Carolina, Nevada, New York, Ohio, Puerto Rico, South Carolina, Tennessee, Texas, Virginia and Washington and the critical role you play in the care of our SNP members. View the 2016 SNP provider training. (Spanish version is available here.)

Texas-based providers can learn how to check their deficient claims online by viewing this presentation.

Working with Humana: Learn about Humana, our products and what you need to know to do business with us.

Instructions on how to listen to these Education-on-Demand presentations over the telephone.

Listening to education-on-demand presentations by telephone (1.18 Mb)

Additional resources

ConsultTM Online (2.06 Mb): This PDF tutorial shows you how to request, schedule and follow up on imaging services online for your Humana-insured patients.