Sign Up with Availity to Make Working with Humana Online Easier than Ever

Health care providers may soon receive information from Humana regarding a transition to the Availity Web Portal. Availity is now Humana’s preferred method for medical and behavioral health care providers to check eligibility and benefits, submit referrals and authorizations, manage claims and complete other secure administrative tasks online.

Why does Humana want health care providers to use the Availity Web Portal?

Humana tries to streamline health care processes wherever possible. Humana has selected Availity as its preferred provider portal because it helps health care providers access secure information and submit transactions online. By using the multipayer Availity Web Portal, health care providers can access information and transactions from Humana and other payers on one website.

Can health care providers continue to use the Humana.com secure portal?

Yes, but only for the time being. Humana is migrating to Availity as its sole secure portal for health care providers.

How do health care providers register for the Availity Web Portal?

Go to www.Availity.com and select “Get Started” for access to Humana’s newest tools and resources, along with customized training opportunities.

When will health care providers receive a request to register for the Availity Web Portal?

Humana is reaching out in waves, by region, to health care providers who are registered for Humana.com’s secure portal. This incremental approach will enable us to support training needs. Within each region, Humana is notifying organizations’ primary access administrators (PAAs). This way, the PAAs can determine their approach and timeline for notifying and registering other users in the organization. However, any health care provider may register for the Availity Web Portal. We encourage doing so as soon as possible.

What training materials are available?

Humana and Availity have teamed up to offer training sessions specific to Humana. View a list of available times and register now.

Availity also offers a wide variety of recorded demonstrations and online help at www.Availity.com/learningcenter.

What other payers can health care providers transact with via the Availity Web Portal?

For a searchable list of payers, visit the Availity website.

Learn more

  • For more information on Availity, visit Availity.com.
  • For questions about the Availity Web Portal, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time (excluding holidays).
  • If you have questions for Humana about online resources, send an email to eBusiness@Humana.com.