Hold times

Find out why you may be experiencing long hold times and how to avoid them

We apologize for any delay you may experience with our call centers. At Humana, we strive to provide excellent customer service. This year, with many people entering new health plans for the first time, unfortunately, health care providers may experience longer wait times than normal when calling Humana.

Please be assured that we are adjusting resources to answer calls as quickly and completely as possible.

Until the heavy call volume subsides, you may find our provider self-service site a useful and quicker alternative. To get started, choose “Sign in or Register” above. Enter your user name and password to sign in or choose “Register now” and follow the directions to register for your secure website access. Quick information is also available via the secure provider portal at Availity.com (registration required).

To learn more about how your practice can save time, increase efficiency and help improve productivity with Provider Self-Service, visit our Provider Self-Service Center Resources website. We also offer monthly webinars to assist health care providers with using Humana.com to check eligibility and benefits, referrals and authorizations, claim status, remittances and more. Find a schedule of upcoming webinars here. These sessions for provider office staff last between 45 minutes and one hour.

Again, thank you for your patience during this time as we experience high call volumes. We sincerely regret any inconvenience.