Humana plans to deactivate a dedicated email address for questions about the ICD-10 code set. While the ICD10inquiries@humana.com mailbox will close April 29, 2016, Humana will still offer ICD-10 support to health care providers.
Questions regarding code editing can be submitted by health care providers on the Availity Web Portal or the secure provider area of Humana.com. Registration is required for both websites.
For other ICD-10 questions, health care providers may use the following phone numbers:
Humana Provider Customer Service
Assistance is available from 8 a.m. to 8 p.m. Eastern time, Monday through Friday.
To submit a code editing question at Availity.com
If you are not registered for Availity’s secure portal, go to Availity.com (link opens in new window) and select “GET STARTED” to sign up.
To submit a code editing question at Humana.com
Here are some Humana links you may find useful:
Code Edit Simulator (see link in right column of the page) and code edit and policy change notifications:
Reminder: Claims submitted with modifiers 25, 59, 78 and 79 are subject to additional review, using information from current and historical claims. Actual claim results may be different than those shown by the simulator.
ICD-10 information on Humana.com
Humana claims payment policies