Urgent Care Centers Provide Affordable, Medically Appropriate Care

Advising patients about when to use urgent care centers and when to go to the emergency room can help improve both access to care and proper utilization of health system resources. Urgent care centers may provide:

  • Better value than emergency rooms, which can cost up to six times more for the same service than urgent care*
  • Extended weekend and evening hours
  • Physician-based care
  • Access to care without an appointment

Medically appropriate care

Typically, urgent care centers:

  • Accept and advertise that walk-in patients are treated for a broad spectrum of illnesses, injuries and diseases during all hours the facility is open to see patients
  • Provide the following on-site during all posted hours of operation for the facility:
    • X-ray
    • Phlebotomy services
    • Licensed provider with the appropriate state licenses
  • Have a licensed physician designated as medical director who is responsible for overall clinical quality
  • Provide medical care and perform business activities in an ethical manner

Urgent Care Center Locations

More than 8,700 urgent care centers are located throughout the U.S., according to the Urgent Care Association of America (UCAOA). Among them is Humana-owned Concentra, a UCAOA member, which provides care and services at more than 330 medical centers in 40 states. Other Humana-participating urgent care centers can be found by going to Humana.com/providers and clicking on Provider Finder at the bottom of the opening page.

For more information about Concentra and its locations go to http://www.concentra.com/patients/urgent-care/.

* Calculation based on the May 2010 report provided by the Urgent Care Association of America (http://www.ucaoa.org/docs/TalkingPoints1.pdf)