Physicians are notified by fax about the results of consultations if the member consents to the notification and agrees to a change in medication therapy recommended by the pharmacist. The physician fax will outline the consulting pharmacist's recommendations and ask the doctor to consider making the recommended changes, if medically appropriate.
Members who meet predetermined eligibility requirements or are referred from other Humana clinical programs may qualify for the RxMentor program. Once a Humana member becomes eligible for RxMentor, the member will receive a call offering him/her the opportunity to schedule a phone consultation with a Humana-employed pharmacist. Some members will receive an offer for a face-to-face consultation at a local pharmacy. During either of these one-on-one consultations, the pharmacist will discuss the member's medications and explore cost-savings opportunities.
Physicians with questions about the program may call 1-888-210-8622, Monday through Friday from 8 a.m. to 6:30 p.m. Eastern time.