Physicians are notified by fax about the results of consultations if the patient consents to the notification and agrees to a change in medication therapy recommended by the pharmacist. The physician fax will outline the consulting pharmacist's recommendations and ask the doctor to consider making the recommended changes, if medically appropriate.
Patients who meet predetermined eligibility requirements may qualify for the MTM program. Once a patient insured by Humana becomes eligible for MTM, the patient will receive notification of his/her eligibility and an offer to schedule a phone consultation with a Humana-employed pharmacist. Some patients will receive an offer for a face-to-face consultation at a local pharmacy. During either of these one-on-one consultations, the pharmacist will discuss the patient's medications and explore cost-savings opportunities.
Physicians with questions about the program may call 1-888-210-8622 (1-877-384-5282 in Puerto Rico), Monday through Friday from 8 a.m. to 6 p.m. Eastern time.