Purple flowers at sunset

Improving Patient Satisfaction

The Centers for Medicare & Medicaid Services (CMS) uses an annual Medicare patient experience survey to evaluate the quality of its investment in the health care system. The rating you receive directly impacts your reimbursement through Humana’s rewards program and other quality programs with which you may participate. These surveys are standardized tools used to measure patient perceptions of care provided by physicians.

This website includes unbranded, patient-facing communication templates available for physicians to download, modify and then send to patients to address specific issues that your practice may be facing.