Get details on how to request preauthorization and submit notification for various tests and procedures, view online submission options and access state-specific forms.
Claims and payments
Preauthorizations and referrals
Claims and encounter submission
Learn about the options for submitting claims electronically, the time frames for claim submission, claim status checks and more.
Claims processing edits
Access a schedule of changes planned for our claims payment systems.
Interactive voice response system
The IVR system provides automated information on claims, benefits and more, 24 hours a day, seven days a week.
Download claim coding and payment inquiry process guidelines.
Claims payment policies
Learn about reimbursement methodologies and acceptable billing practices.
Grievances and appeals
Access information about medical claim payment reconsiderations and member appeals for Humana participating and nonparticipating physicians, hospitals and other health care providers.
Electronic claims payments
Learn about the options Humana offers.
Learn about real-time claim adjudication, processing transactions and more.
Payment integrity and disputes
Find policies and procedures to learn how Humana ensures claims accuracy and handles payment discrepancies.
Claims Payment Inquiries
To simplify claim payment inquiries, Humana has worked to clarify its process and to ensure that you have the support you need.
Making it Easier
A series of educational presentations about Humana’s claims payment policies and processes.