Payment collection
Learn about Humana's benefit estimator and real-time adjudication.
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This webpage offers information about processes that may impact the payments you receive from Humana. It also provides links to resources that can help to improve cash flow, reduce administrative expenses and improve operational efficiency.
Learn about Humana's benefit estimator and real-time adjudication.
As sequestration reductions have been imposed by the Centers for Medicare & Medicaid Services (CMS), Humana has implemented the same reductions to network and non-network provider payments. All non-network and network healthcare providers who are reimbursed using a fee schedule based on the Medicare payment system, percentage of Medicare Advantage premium or Medicare allowed amount (e.g., resource-based relative value scale [RBRVS], diagnosis-related group [DRG], etc.) will have the same sequestration reduction applied in the same manner as CMS. This reduction applies to all Medicare Advantage plans.
The sequestration reduction amount for each affected claim will be identified on the explanation of remittance healthcare providers receive from Humana. Questions may be directed to Humana provider relations by calling 1-800-626-2741, Monday – Friday, 8 a.m. – 5 p.m., Central time. Additionally, healthcare providers may refer to the , PDF opens new window for more information.
Providers of home health services to Humana Medicare Advantage plan members must use the ASC X12 837I ("Institutional") transaction (or, only when appropriate, the paper equivalent). The ASC X12 837I standard transaction is used by institutional healthcare providers, including home health agencies, to bill Original Medicare. Likewise, Humana's Medicare Advantage plans require providers to submit all charges for home health services using the 837I transaction standard. (In the rare case that a paper submission is appropriate, the plan will permit a provider to submit charges using the paper equivalent of 837I, which is Form CMS-1450, also known as UB-04).
A Humana Medicare Advantage plan will deny charges for home health services submitted using an 837P ("Professional") transaction standard or a paper CMS-1500 form because those formats are improper for home health services. In those cases, the provider may resubmit charges using an appropriate institutional format.
Additional CMS billing requirements for home health include, but are not limited to, the following: