Humana Well Dine®

Eligible patients who have been discharged from a hospital or skilled nursing facility (SNF) receive 10 meals and can choose from regular, vegetarian, gluten-free and lower-sodium options, as well as meals customized for various medical conditions. Patients can receive meals in conjunction with up to four hospital/SNF admissions per year.

Humana-covered patients who are eligible for the chronic condition meals program receive 20 meals that support the special dietary needs of that chronic condition. Patients with multiple conditions can receive 20 meals per condition and up to 60 meals during the plan year. Eligible conditions are congestive heart failure, coronary artery disease, diabetes and end-stage renal disease.

Humana covered patients may call Humana Customer Care at 1-800-457-4708 (TTY: 711) to see if they are eligible for Well Dine under their plan benefits and to request participation in the program. Representatives are available Monday through Friday, 8 a.m. to 8 p.m. local time.

A discharge nurse or a Humana At HomeSM care manager also may order meals for a covered patient. Meal delivery is arranged by Mom’s Meals. Meals will be delivered via FedEX or UPS.

If, in your clinical judgment, you feel a patient’s meal delivery needs to change or cease, please call Mom’s Meals at 1-877-402-1054. Assistance is available Monday through Friday, 9 a.m. to 6 p.m. Eastern time.

The Humana Well Dine program is available to eligible patients with Humana Medicare individual, group and supplemental plans who are recovering after an inpatient stay in a hospital or skilled nursing facility. Those with qualifying chronic conditions who are in a chronic-condition or dual-eligible special needs plan also may be eligible, as well as Illinois Medicare-Medicaid Plan (MMP) members. Meals are part of these patients’ benefit plans and are offered at no additional cost throughout the United States and Puerto Rico.