Maternal health resources
HumanaBeginnings™ is a maternal health program we offer our pregnant enrollees and new moms, up to 3 months after delivery. Our care managers help our enrollees access benefits, like a portable crib or car seat for going to the doctor throughout pregnancy and rewards for getting certain screenings and shots. We also help our enrollees set up and get to obstetrical, midwifery, and pediatrician appointments.
Learn more about HumanaBeginnings
To refer one of your patients to our HumanaBeginnings program:
Resources for providers who care for pregnant Humana Healthy Horizons in Kentucky enrollees
Forms for providers who care for pregnant Humana Healthy Horizons in Kentucky enrollees
Early elective deliveries (EEDs)
Information for doulas
Support from a doula provider during and after pregnancy is a benefit our enrollees get. Doula providers can submit for reimbursement for services provided to our enrollees during and after pregnancy. We will reimburse for personal, emotional, and physical support a doula provides our enrollees and families during pregnancy, childbirth, and postpartum period.
Doula service reimbursement rates
- Prenatal visits: Up to 4 visits at $75 per visit
- Birth: $200 for birth support
- Postpartum visits: Up to 4 visits at $75 per visit
Review the Doula Reimbursement Guide, PDF for information on submitting invoices to us.
Register to provide doula services to Humana Healthy Horizons® in Kentucky enrollees., PDF
Submit your completed form to KYMCDDoulaProviders@Humana.com. You also can email us with any questions you have.
Grievances and appeals
You have the right to file a grievance or appeal with Humana Healthy Horizons® in Kentucky regarding a healthcare service, claim for reimbursement, provider payment, or a contractual issue. After receiving your grievance or appeal, we will review and respond with the results of our review or ask for additional information.
Learn more about our grievance and appeals process
Pacify
Humana Healthy Horizons in Kentucky now offers access to Pacify memberships.
Pacify is a smartphone app that connects pregnant enrollees and new moms to:
- Pacify lactation consultants: Available 24/7 via video to offer breastfeeding support and answer other feeding-related questions.
- Humana Healthy Horizons in Kentucky Nurse Line: Available 24/7 via a phone call through the app to help if our enrollees or their babies are not feeling well.
- Humana Healthy Horizons in Kentucky Enrollee Services: Available via a phone call through the app, Monday through Friday, from 7 a.m. to 7 p.m., Eastern time, to help with benefits, finding a doctor and/or scheduling an appointment.
- Behavioral Health Crisis Line: Available 24/7 via a phone call through the app to help with behavioral health needs.
- Smoking-cessation coaches: Available via a phone call through the app, Monday through Friday, from 8 a.m. to 6 p.m., Eastern time, to help our enrollees quit smoking.
Enrollees can call as often as they need support and do not need to make an appointment with Pacify. To register, enrollees can use the self-guided Pacify registration process.
To find out more about the resources we offer our pregnant enrollees and new moms, please visit [web page icon] Humana.com/KentuckyMoms
Pacify Smartphone App information, PDF
Centers for Disease Control and Prevention HEAR HER campaign
The Centers for Disease Control and Prevention (CDC) launched recently an initiative called HEAR HER, which includes information, stories, and resources for providers with pregnant patients in their panel. Learn how preventing maternal deaths and complications starts with listening.
CDC HEAR HER campaign, PDF
