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Behavioral health

Coverage for Humana Healthy Horizons® in Louisiana members includes mental health and substance use disorder services. We strive to ensure our child and adult members access and get effective treatment. We work closely with the Louisiana Department of Health (LDH) and you to make sure our:

  • Administrative processes are easy to understand and follow
  • Members get the care and services they need as soon as they recognize the need
  • Members get all medically necessary services, focused on measurable outcomes that support recovery
Medicaid doctor helping child

Louisiana Crisis Response System

The Louisiana Department of Health (LDH) Office of Behavioral Health (OBH) has a Medicaid service delivery system related to crisis services, with the goal to prevent unnecessary hospitalizations and institutional levels by connecting our members with trained practitioners to obtain the supports needed to resolve the crisis and stay in the community. The available crisis services include:

  • Mobile Crisis Response (MCR)
  • Behavioral Health Crisis Centers (BHCC)
  • Community Brief Crisis Support

Your patients in a behavioral health crisis can call our 24-Hour Behavioral Health Crisis Line at 1-844-461-2848 to speak to a trained crisis line agent.

In addition to our 24-Hour Behavioral Health Crisis Line, members may also call the 988 Suicide and Crisis Lifeline, which is a three-digit calling code that Louisianians can use to reach a crisis agent. Members can call or text 988, or go to to chat, and receive immediate help 24/7. Confidential support is available 24/7.

Learn more about 988

Learn more about the Louisiana Crisis Response System and 988 Lifeline

Description of behavioral health services

We include below a summary of behavioral health services our members can access. For additional information, please refer to the Louisiana Behavioral Health Services Provider Manual that LDH maintains and makes available online.

Service Service description Addiction services These services include an array of individual-centered outpatient, intensive outpatient, and residential services consistent with the individual’s assessed treatment needs, with a rehabilitation and recovery focus designed to promote skills for coping with and managing substance use symptoms and behaviors. Assertive community treatment Treatment includes interventions that address the functional problems of individuals who have the most complex and/or pervasive conditions associated with a serious mental illness or co-occurring addictions disorder. These interventions are strength-based and focus on promoting symptom stability, increasing the individual’s ability to cope and relate to others, and enhancing the highest level of functioning in the community. Community psychiatric support and treatment Treatment includes goal-directed support and solution-focused interventions intended to achieve identified goals or objectives as set forth in the individualized treatment plan. Crisis intervention Methods are used to offer immediate, short-term help to individuals who experience an event that produces emotional, mental, physical, and/or behavioral distress or problems. Electroconvulsive therapy Standard psychiatric treatment is provided in which seizures are electrically induced to provide relief from psychiatric illnesses. Family psychotherapy Family members can talk with a behavioral healthcare professional about emotional problems they may be having and learn coping skills the family can use to manage them. Functional family therapy This is an evidence-based program (EBP) for youth between the ages of 10 and 18 who primarily demonstrate externalizing behaviors or are at risk for developing more severe behaviors, which affect family functioning. Group psychotherapy A group of people with similar emotional issues meet with a behavioral healthcare professional. Group members share experiences, practice coping skills, and learn how to manage issues as independently as possible. HOMEBUILDERS® This is an intensive, in-home EBP utilizing research-based strategies (e.g., motivational interviewing, cognitive and behavioral interventions, relapse prevention, skills training) for families with children (age 17 and under) at imminent risk of out-of-home placement (requires a person with placement authority to state that the child is at risk for out-of-home placement without HOMEBUILDERS) or being reunified from placement. Homebuilders is provided through the Institute for Family Development. Individual psychotherapy Individuals can talk with a behavioral healthcare professional about emotional issues they may be having and learn coping skills to manage them. Inpatient/Hospital-based care This involves the need for one or more nights in a hospital for emergency treatment that cannot otherwise be treated in the community by a provider. Multisystemic therapy® Multisystemic therapy (MST) is an EBP that provides intensive home/family and community-based treatment for youth who are at risk of out-of-home placement or who are returning from out-of-home placement. Outpatient therapy This includes individual, family, and group psychotherapy and mental health assessment, evaluation, and testing. Peer support This is provided by a peer support specialist (who received behavioral health services themselves) to help individuals learn to manage difficulties in their lives. Peer support services are a covered benefit when performed by local governing entities. Pharmacologic management Individuals meet with a physician or other prescriber to discuss medications.




stigma is a set of negative and


frequently unfair beliefs that a society


or group of people have about something


specifically mental health stigma refers


to the stigma attached to mental health


conditions inclusive of substance use


disorders and the Discrimination that


can happen to people who are living with


them for mental health specifically stigma


tends to be negative stereotypes such as


people with mental health are violent it


can really make problems worse as it may


stop a person from appropriately


recognizing their illness or being


insightful about those things and this


can certainly impact one's ability to


function most of us do speak Spanish we


do have strong family beliefs and strong


Community beliefs those times of things


are very positive can also be very


negative when it comes to seeking mental


health treatment there is a long history


of mistreatment of African-Americans in


healthcare which has led to poor


outcomes and less access to care and I


think in those communities mental health


issues are often compounded by the


psychological stress of systemic racism


and mistrust we have been saying look at


Lo que pasa en casa se queda en casa which means what


happens at home stays at home and we are very


private especially when it comes to


personal and sometimes family issues


Early studies of mental illness were


really designed to indicate that


African-Americans had higher rates of


mental illness than


non-african-americans this has certainly


later been refuted in a multitude of


studies but the damage was really done


because of stigma African-Americans have


been given the diagnosis of


schizophrenia more so than other


affective disorders like bipolar


disorder despite presenting with the


same symptoms some of the studies show


only one in three black or


African-Americans with mental health


issues receive appropriate treatment


either because of not seeking that


treatment out or not being properly


engaged in the healthcare Continuum or


being adherent to the recommendation so


I think there there's large impacts and


there's multiple issues that kind of


cause that Humana is joining the fight to


reduce stigma in many ways ensuring that


the providers that we contract with of


ss that they bring on board do receive education


in cultural humility help with interpretation for


services and they also doing a lot of


research on population health strategies


and been looking at how to give back to


communities we're taking a multi-prong


approach because we understand that


stigma is multifactorial so we're


addressing those things head on Humana’s


Focus really on integrating Behavioral


Health with physical health is probably


the most impactful way of impacting and


fighting stigma the integration of


Behavioral Health and physical health


shows the equal importance of the


two as well as the understanding of the


impact that one has towards the other so


it's really important that as a provider


Community you know we all stick together


right no one person has the solution I


think for physician’s as well l it is really important that when


We’re with those patients in our


visits that we slow down a little bit


and really engage those individuals I would


encourage other Physicians who want to


fight against stigma just to Simply


conscious of their language to continue


to show compassion for those with mental


illness and to use their voices to


advocate for changes in systems in order


to provide more access to Quality Health


Care for people with mental




Covered services

The following covered services are available to our members:

  • 23-hour observation
  • Assertive community treatment (for members 18 and older)
  • Community psychiatric support and treatment
  • Crisis intervention (initial visit per diem)
  • Crisis intervention follow-up
  • Crisis stabilization
  • Evaluation and assessment
  • Functional family therapy (for members under age 21)
  • HOMEBUILDERS (for members under age 21)
  • Inpatient hospitalization
  • Multisystemic therapy (for members under age 21)
  • Neuropsychological testing
  • Outpatient electroconvulsive therapy
  • Outpatient psychotherapy (individual, group, family)
  • Outpatient substance abuse services
  • Peer support services
  • Pharmacologic management
  • Psychiatric residential treatment facility (for members under age 21)
  • Psychological testing
  • Psychosocial rehabilitation
  • Residential substance use services in accordance with the American Society of Addiction Medicine (ASAM) levels of care
  • Substance abuse intensive outpatient program
  • Therapeutic group home (for members under age 21)

Clinical practice guidelines

Behavioral health guidelines are evidence-based treatment options for common behavioral health conditions. Derived from credible sources and reviewed semiannually by Humana psychiatrists who support the treatment options, these guidelines are a means to standardize treatment with the most effective interventions available.

Review Humana’s behavioral health guidelines

Behavioral health documents and forms

Physical health documents and forms

These documents apply to all parishes where Humana Healthy Horizons coverage is available.

Physical Health Authorization Request Form , PDF

Physical Health Outpatient Therapy Authorization Request Form , PDF


The LDH OBH makes available standardized basic training modules for unlicensed providers and direct care staff as an introduction to the key concepts they must be familiar with and competencies they must demonstrate prior to rendering specialized behavioral health services to Medicaid recipients in Louisiana. After completing each training, an attestation must be submitted to us.

Behavioral health standardized basic training modules for unlicensed providers

OBH provides approved statewide trainings for peer support specialists and makes every effort to ensure a minimum of 10 trainings are offered each year. Trainings may be conducted virtually or in person at various locations around the state. Capacity for the trainings is limited; therefore, the application process is competitive. Upon successful completion of training, peer support specialists will be deemed recognized by the state of Louisiana.

Peer support training information

IDD Training for Behavioral Health

Providing behavioral health services for individuals with Intellectual Developmental Disabilities and behavioral health diagnosis can be challenging. To increase access to quality behavioral health service providers in Louisiana for these individuals, Humana Healthy Horizon in Louisiana has partnered with the Louisiana’s Office of Citizens with Developmental Disabilities to provide a training opportunity for both unlicensed and licensed behavioral health professionals.

Providers can access this free training on-demand with the Trusted Provider Network (TPN) Health. Licensed behavioral health professionals can earn 5.5hrs of Clinical continue education credits.

To access the training please use the link below to access the training.

Intellectual and Developmental Disabilities (IDD) and Co-occuring Behavioral Health Needs |

Louisiana attestation form for IDD training, PDF


Looking for help?

Compliance requirements

Review and complete required annual compliance training modules.

Documents and forms

Find the documents and forms you need, including your Provider Manual.

Contact us

If you have questions, find the number you need to get help and support.