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Compliance requirements

Humana supports physicians and other healthcare providers in their efforts to provide care to patients with Medicaid coverage by offering training materials to help them meet state and federal compliance requirements.

All providers contracted to provide services for a Medicaid plan administered by Humana Healthy Horizons® in Louisiana must complete the below training modules every year and submit an attestation of completion to us.

Doctor writing on clipboard

Provider Orientation and Training

The Humana Healthy Horizons Provider Orientation and Training module includes information for Louisiana Medicaid healthcare providers and administrators. We update this information at least once a year and usually more often than that.

This training module provides information on key topics, such as:

  • Access-to-care requirements
  • Claims processing
  • Clinical management programs
  • Contact information
  • Contracting and credentialing
  • Covered services
  • Preauthorization and notification

You must review and attest to the completion of this training annually.

Complete the Provider Orientation and Training, PDF

You can complete the 1-hour training with us virtually.

See the schedule of training sessions and register for the session that works for you, PDF

Cultural Competency Training

The Humana Healthy Horizons Cultural Competency Training includes information for Louisiana Medicaid healthcare providers and administrators. We update this information at least once a year.

This training module provides information on key topics, such as:

  • Clear communication
  • Culture and cultural competency
  • Strategies for working with seniors and people with disabilities
  • Various subcultures and populations

You must review and attest to the completion of this training annually.

Complete the Cultural Competency Training, PDF

Health, Safety and Welfare Education Training

The Humana Healthy Horizons Health, Safety and Welfare Education Training includes information for Louisiana Medicaid healthcare providers and administrators. We update this information at least once a year.

This training module provides information on key topics, such as:

  • Abuse, neglect, and exploitation
  • Critical incidents
  • General reporting requirements
  • “Handle-with-care” measures
  • Reporting abuse, neglect, or exploitation
  • Rights of mandated reporters
  • Steps to take for prevention of abuse, neglect, or exploitation

You must review and attest to the completion of this training annually.

Complete the Health, Safety and Welfare Education Training, PDF

Download, complete, print, and return your attestation, PDF

Get answers to frequently asked questions about the compliance requirements for healthcare providers, PDF

Complete the required trainings via your secure Availity Essentials account, PDF

Complete the required trainings if you do not have/cannot create a secure Availity Essentials account, PDF

Learn more about Availity

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Compliance requirements

Review and complete required annual compliance training modules.

Documents and forms

Find the documents and forms you need, including your Provider Manual.

Contact us

If you have questions, find the number you need to get help and support.