Provider services: 1-800-448-3810 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

Provider relations representatives contact information (by representative and parish), PDF

Availity Essentials customer service/tech support: 1-800-282-4548

For information about joining our network

Prior authorization requests
Physician-administered medications prior authorization requests: 800-461-7273, Monday – Friday, from 7 a.m. – 7 p.m.

Medication prior authorization: 866-730-4357, Monday – Saturday, from 8 a.m. – 6 p.m.

Fraud, waste, and abuse

  • Special Investigations Unit (SIU) hotline: 1-800-614-4126 (24/7 access)
  • Ethics Help Line: 1-877-5-THE-KEY (584-3539)

Provider correspondence
Humana Inc.
P.O. Box 14601
Lexington, KY 40512-4601

Provider claim dispute submissions
Humana Inc.
Attn: Provider complaints
P.O. Box 14601
Lexington, KY 40512-4601

To notify us of a change (e.g., office address, phone number, etc.), please email

Dental services
DentaQuest: 1-800-262-3675 (TTY: 1-800-466-7566)

Vision services
Superior: 1-800-879-6901

Louisiana Department of Health: 1-888-342-6207 (TTY: 1-800-220-5404)

Louisiana Medicaid Enrollment Broker: 1-855-229-6848 (TTY: 1-855-526-3346), Monday – Friday, 8 a.m. – 5 p.m.

Looking for help?

Compliance requirements

Review and complete required annual compliance training modules.

Documents and forms

Find the documents and forms you need, including your Provider Manual.

Contact us

If you have questions, find the number you need to get help and support.