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Available resources related to COVID-19

To support you in the care of your patients, we have streamlined our processes related to COVID-19. For additional information, please visit our COVID-19 provider resources page and our COVID-19 vaccine information page.

Coverage of at-home COVID-19 test kits

We cover costs associated with at-home COVID-19 test kits that you order for one of our members in your panel. A prescription is required. Coverage is available for at-home test kits that have emergency use authorization or U.S. Food and Drug Administration approval. Eligible at-home test kits are kits available in package sizes of one or two at-home test kits.

The Agency for Health Care Administration provides additional information, including a link to the list of eligible at-home test kits, in Policy Transmittal 2022–05, PDF.

Rewards available for our eligible members who receive a COVID-19 vaccine

All members 5 years and older enrolled in Go365 for Humana Healthy Horizons™ can earn $20 in rewards after submitting proof of receiving a COVID-19 vaccine.

To be eligible for this reward, our members must:

  • Register an account through Go365 for Humana Healthy Horizons™
  • Get a COVID-19 vaccine
    • If getting the Moderna vaccine, he or she must get both doses
    • If getting the Pfizer vaccine, he or she must get both doses
    • If getting the Johnson & Johnson vaccine, he or she must get one dose
  • Log in to their Go365 for Humana Healthy Horizons account
  • Upload an image of their completed vaccination card

Answers to frequently asked questions about this opportunity, PDF opens in new window

Telemedicine

To promote patient and physician safety, we updated our telemedicine policy. Humana Healthy Horizons in Florida members can have a telemedicine visit with a doctor 24/7 through MDLIVE®. For more information, please see our 24/7 MDLIVE® Telemedicine flyer, PDF opens in new window.

Florida Medicaid: Well-Child Visits Provided via Telemedicine During the COVID-19 State of Emergency – Effective May 29, 2020, PDF opens in new window

Florida Medicaid: Telemedicine Guidance for Medical and Behavioral Health Providers, Therapy (Occupational, Physical, and Speech-Language Pathology) Services, and Early Intervention Services, PDF opens in new window

We will review and may revise our telemedicine policy based on Agency for Health Care Administration (AHCA) requirements.

Administrative updates

In response to COVID-19, Humana is making real-time updates to our processes so we can better serve and support our physicians. Below, you’ll find a current list of administrative updates and an archived section of previous policy and process changes that no longer are in effect.

Florida Medicaid: Recent updates regarding additional doses of the COVID-19 vaccine, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Ending Temporary Flexibilities Effective July 1, 2021, PDF opens in new window

Florida Medicaid: Ending Provisional Provider Enrollment Effective July 1, 2021, PDF opens in new window

Florida Medicaid: Updates to the Coverage and Reimbursement of COVID-19 Vaccines, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Skilled Nursing Facility, Home Health, and Long-Term Acute Care Authorization Reinstatement - August 19, 2020, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Skilled Nursing Facility, Home Health, and Long-Term Acute Care Authorization Suspension through August 15, 2020, PDF opens in new window

Florida Medicaid COVID-19 State of Emergency: Hospital Transfer Requirements, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Important Funding Announcement for all Medicaid Providers – Webinars June 23 & 25, 2020, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC) COVID-19 State of Emergency: Temporary Extension of Florida Medicaid Recipients’ Medicaid Coverage and Extension of Time to Complete Application Process, ending as of July 1, 2021, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Prior Authorization Reinstatement, PDF opens in new window

Florida Long-Term Care (LTC) COVID-19 State of Emergency: Temporary Expansion of Long-Term Care Provider Qualifications, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Guidance for Delivering PPEC Services in Home Settings during the COVID-19 State of Emergency, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Guidance for a Change in Electronic Visit Verification due to COVID-19 State of Emergency, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): From the Agency for Health Care Administration Medicaid Coverage of Services, PDF opens in new window

Florida Medicaid/Long-Term Care (LTC): Answers to Frequently Asked Medicaid and Telemedicine Questions, PDF opens in new window

Patient resources

Archived policies and processes related to COVID-19