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Communications and network notices

Visit this page often to find current network notices, current and previous issues of our New Horizon Florida Medicaid provider newsletter and updates to our prior authorization processes.

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Network notices


Provider guidance for revenue code 771 – effective Jan. 1, 2021 (published May 4, 2023) , PDF

Minimum wage adjustments in rating year 2022/2023 premium rates (for fee-for-service providers) – effective Jan. 1, 2023, PDF

Minimum wage adjustments in rating year 2022/2023 premium rates (for other types of providers) – effective Jan. 1, 2023, PDF

Previous year network notices

Introducing Humana Healthy Horizons in Florida – effective Apr. 1, 2021, PDF

Health Network One (HN1) termination – Region 9, PDF

Transportation services information for Humana Healthy Horizons in Florida members, PDF

Go365 for Humana Healthy Horizons provider flyer, PDF

Durable medical equipment provider informational resource, PDF

Real-time reporting for private duty nursing services and claims submission process revisions, PDF

Interim billing for inpatient hospital services, PDF

Electronic visit verification (EVV) thresholds and compliance timelines, PDF

See guidance effective as of June 21, 2021 above or at Electronic visit verification in managed care, PDF

Managed medical assistance (MMA) provider participation rejection notice, PDF

New Horizon provider newsletter

Florida New Horizon provider newsletter, PDF

Provider newsletter archive, PDF

Virtual care

Virtual care visits are included for patients with coverage through Humana Healthy Horizons in Florida. We include below key information our providers should know about the virtual care coverage our members have.

Updates and notices

Humana is looking for physicians who currently provide telemedicine services or would like to learn more about this convenient alternative for Medicaid patients. The What Physicians Need to Know about Telemedicine flyer, PDF provides information about telemedicine services, reimbursement and Florida Medicaid’s requirements.

Closing HEDIS measure care gaps via telemedicine, PDF

Using virtual visits for annual well visits, PDF

Improving continuity of care with telemedicine, PDF

Telemedicine resources

Find resources to support your practice with patient adoption of telehealth

Virtual care (telemedicine) services with MDLIVE

Our members can connect with board-certified, state-licensed doctors 24 hours a day, 7 days a week via virtual visits with MDLIVE®.

As virtual visit experts, MDLIVE doctors can provide treatment for a variety of healthcare needs, including cold and flu symptoms, skin conditions, medication adjustments and prescription refills of many common drugs.

While members have access to this service, we also educate them about why and when to seek care from their primary care physician and/or a specialist, retail clinic, urgent care center or emergency room (ER).

To receive care via MDLIVE, our members can:

  1. Go to,* create an account and connect with a doctor
  2. Call 844-403-0556 (TTY: 711), 24 hours a day, 7 days a week
  3. Download the MDLIVE mobile app from the App Store® or Google Play®

* Internet access required

For more information about MDLIVE, please visit