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Communications and network notices

Visit this page often to find current network notices, current and previous issues of our New Horizon Florida Medicaid provider newsletter and updates to our prior authorization processes.

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Hurricane Idalia Information

Learn more about how we are helping our members

Hurricane Idalia is a hurricane that has adversely impacted Floridians in specific areas creating a State of Emergency, as declared by Governor DeSantis.

In response, please note that Humana Healthy Horizons of Florida is allowing for early refills of prescription drugs as well as ensure our members obtain the critical Medicaid covered services they need during and after Hurricane Idalia. Below is the updated impacted county listing as of the latest Executive Order. Humana Healthy Horizons in Florida will reimburse all critical Medicaid services without authorization for the counties in a state of emergency listed below.



If you have specific questions or to request claims payment exceptions due Hurricane Idalia, please call us at 800-477-6931, Monday through Friday, from 8 a.m. to 8 p.m., Eastern Time.

Network notices

New Horizon provider newsletter

Virtual care

Virtual care visits are included for patients with coverage through Humana Healthy Horizons in Florida. We include below key information our providers should know about the virtual care coverage our members have.

Updates and notices

Humana is looking for physicians who currently provide telemedicine services or would like to learn more about this convenient alternative for Medicaid patients. The What Physicians Need to Know about Telemedicine flyer, PDF provides information about telemedicine services, reimbursement and Florida Medicaid’s requirements.

Closing HEDIS measure care gaps via telemedicine, PDF

Using virtual visits for annual well visits, PDF

Improving continuity of care with telemedicine, PDF

Telemedicine resources

Find resources to support your practice with patient adoption of telehealth

Virtual care (telemedicine) services with MDLIVE

Our members can connect with board-certified, state-licensed doctors 24 hours a day, 7 days a week via virtual visits with MDLIVE®.

As virtual visit experts, MDLIVE doctors can provide treatment for a variety of healthcare needs, including cold and flu symptoms, skin conditions, medication adjustments and prescription refills of many common drugs.

While members have access to this service, we also educate them about why and when to seek care from their primary care physician and/or a specialist, retail clinic, urgent care center or emergency room (ER).

To receive care via MDLIVE, our members can:

  1. Go to,* create an account and connect with a doctor
  2. Call 844-403-0556 (TTY: 711), 24 hours a day, 7 days a week
  3. Download the MDLIVE mobile app from the App Store® or Google Play®

* Internet access required

For more information about MDLIVE, please visit