These documents apply to all counties where Humana Healthy Horizons in Ohio coverage is available.
Documents and resources
Get the Humana Healthy Horizons™ in Ohio documents and resources you need.
Provider documents and resources
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Communicating with Humana Healthy Horizons in Ohio
Provider relations: 877-856-5707 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time
24-Hour Nurse Advice Line (24/7, 365 days a year): 800-648-8097
Prior authorization assistance for medical procedures and behavioral health: 888-285-1114
Prior authorization for pharmacy drugs: 800-555-2546
Medicaid case management: 888-285-1121
Availity customer service/tech support: 800-282-4548
Fraud, waste, and abuse
- Special Investigations Unit (SIU) hotline: 800-614-4126 (24/7 access)
- Ethics Help Line: 877-5-THE-KEY (584-3539)
Humana Provider Relations
Grievance and Appeal Department
P.O. Box 14546
Lexington, KY 40512-4546
Fax: 800-949-2961
Access2Care
Members can obtain transportation through Humana Healthy Horizons’ Non-Emergent Medical Transportation vendor Access2Care by calling 855-739-5986. Members may also contact the Medicaid Transportation Coordinator at the local county department of job and family services (CDJFS). The main phone number for each CDJFS is included in a list available at
DentaQuest
Humana has contracted with DentaQuest to provide members with routine and value added dental benefits.
Email:
Credentialing hotline: 800-233-1468
EyeMed
Humana has contracted with EyeMed to provide members with routine and value-added vision benefits.
Complete the application and indicate “Ohio Medicaid Network” in the “Additional Comments” field at the bottom of the form
For more information:
- Call the EyeMed Call Center at 888-581-3648
- Sign in to the
EyeMed Provider Portal (called inFocus)