Humana and the Availity provider portal

To access the most up-to-date tools for working with Humana online, please use the Availity provider portal. With Availity, you can:

  • Check patient eligibility and benefits
  • Submit or manage preauthorizations and referrals
  • Review claim status and remittance documents
  • Submit medical records
  • Manage overpayments
  • Sign up for electronic payments and remittance documents
  • Find Humana-specific apps, resources and news

You need only one user ID and password to work with Humana and other participating payers in your region, and there is no cost to register.

How to get started

To request an Availity username and access to specific tools, contact your organization’s Availity administrator.

If you do not know who your Availity administrator is, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548) Monday through Friday, from 8 a.m. to 8 p.m. Eastern time.

If your organization does not have an account and you are designated as your organization’s administrator, use the online registration form, opens new window to set up your account.

To learn more about how to register and get started with Availity, go to, opens new window.

Training opportunities

Join a Humana e-Business consultant for an overview of the Availity Portal and Humana-specific tools.

View the webinar schedule to sign up for training., opens new window

For help with registration or questions about the Availity Portal, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time (excluding holidays).

For more information on Availity., opens new window