Humana representatives are here to help physicians and other healthcare professionals use online resources to work with us via the Availity Portal. Our interactive webinars generally last 45 minutes to one hour. Check out the session schedules below.

Working with Humana Online: The Availity Portal

Working with Humana Online: The Availity Portal

  • Check eligibility and benefits
  • Submit referrals and authorizations
  • Manage claims
  • Complete other secure administrative tasks online

Because the Availity Portal is a multipayer site, you only need one username and password to complete transactions with Humana and other participating payers.

The webinar lasts 60 to 90 minutes.

Register below for “Working with Humana Online: The Availity Portal.”

Tuesday sessions: View Tuesday schedule and register , opens new window

Thursday sessions: View Thursday schedule and register , opens new window

Authorization and referral management

This webinar covers the Availity Portal authorization and referral submission tools, plus Humana’s Authorization Management tool. You can use Authorization Management to search for and view existing authorizations. In some cases, you can update a referral or authorization request and add attachments.

Register for authorization and referral management training:

View authorization training schedule and register , opens new window

Claims management and remittance information

This webinar covers claim-related tools available on the Availity Portal:

  1. Claim status tool – Search and view submitted claims for your Humana-covered patients
  2. Remittance inquiry – View an electronic version of the explanation of remittance (EOR)
  3. Humana’s Code Edit Simulator tool – Enter code combinations and receive immediate feedback about code edit results that could be applied to similar claims processed by Humana

Register for claim status training:

View claim training schedule and register , opens new window

Eligibility and benefits

With Availity’s Eligibility and Benefits Inquiry tool, you can verify a patient’s Humana coverage and review benefit details for in-network and out-of-network providers. You can view a patient’s Humana ID card, care reminders, Humana member summary, certificate of coverage and more.

Register for eligibility and benefits training:

View eligibility and benefits schedule and register , opens new window

Medical records management

Humana’s Medical Records Management (MRM) tool on the Availity Portal enables seamless, real-time sharing of medical record information between healthcare providers and the requesting Humana departments. With the MRM tool, you can submit requested medical records quickly and securely online (in TIF, TIFF, JPEG, JPG and PDF format), check the status of submissions and view new, completed and canceled requests.

Register for MRM training:

View MRM training schedule and register , opens new window