Provider training materials

The Centers for Medicare & Medicaid Services (CMS) and state Medicaid contracts mandate that all Humana-contracted physicians and other healthcare providers complete compliance program requirements. Healthcare providers can complete these requirements online at Availity.com, PDF opens in new window (registration required).

After completing the trainings via Availity, you will be prompted to submit an attestation of completion. Do not skip this step. Submitting the attestation is a requirement.

We make the trainings available below as downloadable PDFs. You can review the below PDFs but must submit an attestation of completion through your Availity account.

How to complete your compliance training and attestation online (unless otherwise instructed):

Unless otherwise instructed:

  • Log into Availity.com
  • Select Payer Spaces – Humana
  • Select the ‘Resources’ tab
  • Select “Humana Compliance Events’
  • Select ‘I agree’ to the notice that pops up to indicate you are leaving Availity’s website.
  • If a security warning pops up indicating that you are navigating to https://sso2.archer.rsa.com, choose ‘Yes’ to proceed. You will be entering Humana’s secured compliance portal.
  • Follow the on-screen instructions to add, review and accept the compliance events.
  • Sign out in the upper right corner of the screen when all applicable events show ‘Complete.”

Compliance Requirements for Healthcare Providers – Frequently Asked Questions and Answers, PDF

How to Complete the training requirements via Availity.com, PDF

If you have questions, please call us at 866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 6 p.m., Eastern time.

2023 South Carolina Medicaid Orientation and Training Module, PDF

Additional training materials for healthcare providers

Closing HEDIS Measure Care Gaps via Telemedicine, PDF opens in new window

Cultural Competency Training, PDF opens in new window

Health, Safety and Welfare Education Training, PDF opens in new window

Training information for providers who cannot register for Availity, PDF opens in new window