Provider training materials

The Centers for Medicare & Medicaid Services (CMS) and state Medicaid contracts mandate that all Humana-contracted physicians and other healthcare providers complete compliance program requirements. Healthcare providers can complete these requirements online at Availity.com, PDF opens in new window (registration required).

After completing the trainings via Availity, you will be prompted to submit an attestation of completion. Do not skip this step. Submitting the attestation is a requirement.

We make the trainings available below as downloadable PDFs. You can review the below PDFs but must submit an attestation of completion through your Availity account.

How to complete your compliance training and attestation online (unless otherwise instructed):

Unless otherwise instructed:

  • Log into Availity.com
  • Select Payer Spaces – Humana
  • Select the ‘Resources’ tab
  • Select “Humana Compliance Events’
  • Select ‘I agree’ to the notice that pops up to indicate you are leaving Availity’s website.
  • If a security warning pops up indicating that you are navigating to https://sso2.archer.rsa.com, choose ‘Yes’ to proceed. You will be entering Humana’s secured compliance portal.
  • Follow the on-screen instructions to add, review and accept the compliance events.
  • Sign out in the upper right corner of the screen when all applicable events show ‘Complete.”

Compliance Requirements for Healthcare Providers – Frequently Asked Questions and Answers, PDF

How to Complete the training requirements via Availity.com, PDF

If you have questions, please call us at 866-432-0001 (TTY: 711), Monday – Friday, 8 a.m. – 6 p.m., Eastern time.

South Carolina Medicaid Orientation and Training Module, PDF

Cultural Competency Training, PDF

Health, Safety and Welfare Education Training, PDF

Training information for providers who cannot register for Availity, PDF

Attestation form

If you complete the trainings manually, please fill out and return the Compliance Requirements Attestation form, after completing the required compliance trainings. You must complete these trainings and return an attestation form each year.

Compliance Requirements Attestation form, PDF

Additional training materials for healthcare providers

Closing HEDIS Measure Care Gaps via Telemedicine, PDF opens in new window

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stigma is a set of negative and

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frequently unfair beliefs that a society

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or group of people have about something

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specifically mental health stigma refers

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to the stigma attached to mental health

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conditions inclusive of substance use

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disorders and the Discrimination that

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can happen to people who are living with

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them for mental health specifically stigma

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tends to be negative stereotypes such as

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people with mental health are violent it

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can really make problems worse as it may

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stop a person from appropriately

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recognizing their illness or being

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insightful about those things and this

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can certainly impact one's ability to

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function most of us do speak Spanish we

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do have strong family beliefs and strong

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Community beliefs those times of things

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are very positive can also be very

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negative when it comes to seeking mental

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health treatment there is a long history

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of mistreatment of African-Americans in

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healthcare which has led to poor

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outcomes and less access to care and I

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think in those communities mental health

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issues are often compounded by the

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psychological stress of systemic racism

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and mistrust we have been saying look at

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Lo que pasa en casa se queda en casa which means what

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happens at home stays at home and we are very

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private especially when it comes to

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personal and sometimes family issues

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Early studies of mental illness were

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really designed to indicate that

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African-Americans had higher rates of

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mental illness than

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non-african-americans this has certainly

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later been refuted in a multitude of

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studies but the damage was really done

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because of stigma African-Americans have

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been given the diagnosis of

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schizophrenia more so than other

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affective disorders like bipolar

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disorder despite presenting with the

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same symptoms some of the studies show

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only one in three black or

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African-Americans with mental health

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issues receive appropriate treatment

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either because of not seeking that

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treatment out or not being properly

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engaged in the healthcare Continuum or

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being adherent to the recommendation so

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I think there there's large impacts and

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there's multiple issues that kind of

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cause that Humana is joining the fight to

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reduce stigma in many ways ensuring that

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the providers that we contract with of

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ss that they bring on board do receive education

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in cultural humility help with interpretation for

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services and they also doing a lot of

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research on population health strategies

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and been looking at how to give back to

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communities we're taking a multi-prong

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approach because we understand that

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stigma is multifactorial so we're

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addressing those things head on Humana’s

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Focus really on integrating Behavioral

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Health with physical health is probably

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the most impactful way of impacting and

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fighting stigma the integration of

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Behavioral Health and physical health

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shows the equal importance of the

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two as well as the understanding of the

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impact that one has towards the other so

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it's really important that as a provider

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Community you know we all stick together

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right no one person has the solution I

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think for physician’s as well l it is really important that when

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We’re with those patients in our

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visits that we slow down a little bit

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and really engage those individuals I would

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encourage other Physicians who want to

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fight against stigma just to Simply

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conscious of their language to continue

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to show compassion for those with mental

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illness and to use their voices to

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advocate for changes in systems in order

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to provide more access to Quality Health

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Care for people with mental

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illness

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