Enhanced service experience coming to select South Carolina markets
Humana is excited to launch Author by Humana – an enhanced service experience coming to providers serving select Medicare Advantage HMO and PPO plans in South Carolina.
Author by Humana will provide personalized support through a direct line to our Provider Navigators, who can resolve inquiries across your daily needs including:
- Member benefit verifications
- Prior authorization requirements
- Claims status
- And much, much more
Navigators, many of whom are based in South Carolina, will get to know your needs so you can spend more time focusing on what you do best: providing care for your patients.
Not just for healthcare providers
Patients on the plans that include service from Author by Humana will have a similar enhanced service experience via a one-on-one care coordinator. Care coordinators provide non-clinical, health plan support to help patients best use their benefits. Patients of plans that include Author by Humana will receive a new Author-branded ID card with dedicated phone numbers for you and your patients. There’s also an Author-specific website and claims mailing address.
Effective Jan. 1, 2021, the following plans will have service from Author by Humana:
Anderson, Oconee, Pickens counties:
- HumanaChoice PPO H5216-237-002
Berkeley, Charleston, Colleton, Dorchester counties:
- HumanaChoice PPO H5216-238-002
- Humana Gold Plus HMO H5619-132-002
- HumanaChoice PPO H5216-075-000
- Humana Gold Plus HMO H5619-083-000
For those who practice in the surrounding counties of Anderson and Charleston, South Carolina – we look forward to working with you. For those outside this area, we’re working hard to expand our service and look forward to working with you.
If you have any questions or would like to learn more about Author by Humana, please visit www.AuthorbyHumana.com or call our Provider Navigator line at 833-502-2013, 8 a.m. to 5 p.m. Eastern time, Monday through Friday.