The following training modules must be completed annually by healthcare providers who participate in Humana Medicare Advantage (MA) Special Needs Plans (SNPs); Humana Healthy Horizons™ Medicaid plans in one or more applicable states; and/or a Humana Medicare-Medicaid dual plan in Illinois. Read below to determine which modules apply to your practice.

For providers serving Humana MA SNPs, including chronic SNPs (C-SNPs), dual-eligible SNPs (D-SNPs), institutional SNPs (I-SNPs) and institutional-equivalent SNPs (IE-SNPs)

Healthcare providers serving any Humana Medicare SNP members in the following states/territories are required to comply with SNP training:

Alabama Arkansas California Colorado Delaware Florida Georgia Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Michigan Mississippi Missouri Montana Nebraska Nevada New York North Carolina Ohio Oklahoma Pennsylvania Puerto Rico South Carolina Tennessee Texas Virginia Washington West Virginia Wisconsin Utah

Providers, including noncontracted providers, can access the training here:


The training also is available through Availity.com.

For providers serving Humana Healthy Horizons™ plans in Florida, Kentucky, Ohio and/or South Carolina or Humana’s duals plan in Illinois

If you are contracted to provide services for a Medicaid plan administered by Humana Healthy Horizons in Florida, Kentucky, Ohio and/or South Carolina or a Humana duals plan in Illinois, you are required to take the modules below. Your training may include any or all of the modules, depending on the state(s) in which you are contracted.

For subcontractors serving Humana Healthy Horizons plans in Florida, Kentucky, Ohio and/or South Carolina or a duals plan in Illinois

If you are subcontracted to provide services for a Medicaid plan administered by Humana Healthy Horizons in Florida, Kentucky, Ohio and/or South Carolina or a duals plan in Illinois, you are required to take the applicable modules below. Your training may include any or all of the modules, depending on the state(s) in which you are contracted.

You also are required to take the following state-specific trainings in the states where you are subcontracted to provide services:

Why the training is required and how to complete the required compliance attestation

Review and confirmation of the SNP and Medicaid-related training materials help practitioners comply with state and federal law, other government requirements and Humana's policies and procedures. Therefore, applicable parties must share required information with their employees and, when applicable, with contracted (nonemployee) individuals and any subcontracted entities that support any of the following Humana plan types: Medicare, Medicaid (Humana Healthy Horizons), Medicare-Medicaid dual plans, MA SNPs.

There are separate attestations for SNP and other types of training with a Medicaid component, but each attestation should be completed at the contract level. That is, each practitioner in an organization with a direct contract with Humana must separately complete the required attestation. However, if a practitioner is contracted with Humana only through a group contract, the organization will need to have a person responsible for compliance complete the required attestation. Please note that if an organization performs multiple functions for Humana, its compliance contact may receive an additional notification from Humana; however, the organization is only required to complete each applicable attestation once per year.

Any contracted party needing to complete a Humana attestation may do so online via Humana's secure compliance website. To access the website, the contracted party represented must be registered on Availity.com., opens new window

The information below can help you meet the requirement:

Frequently asked questions and answers, PDF opens new window

This document provides additional information regarding the compliance requirements and related online resources.

Availity.com instructions, PDF opens new window

This document covers the process for completing compliance requirements on Availity.com, including how to register, how to create a new user, how to assign the compliance business function to another user and how to update an organization's Tax Identification Number.

If your organization is unable to register on Availity.com, refer to the following document:

Compliance Requirements for Contracted Healthcare Providers Who Are Unable to Register Online, PDF opens new window

Content Requiring Annual Review (No attestation required)

Please remember to complete the compliance requirements within 30 days of notification.

If a practitioner or anyone employed by or contracted with a Humana-contracted provider suspects actions of noncompliance and/or fraud, waste and abuse, he or she must report it immediately. This may be done confidentially via the Ethics Help Line at 877-5THE KEY (877-584-3539), through the Ethics online-reporting site, opens new window or by a separate method, preferred by the contracted party, that must then forward the information to Humana promptly.