Humana recommends KY providers review the following web pages for guidance during this crisis:

Humana has a trained, specialized group of call-center employees ready to support members and providers with specific coronavirus questions and concerns. Please call Humana’s toll-free customer support line at 1-800-444-9137 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m. Eastern time, to be connected to this dedicated team of professionals.

For more information as it relates to COVID-19, please visit our dedicated website at As always, Humana thanks you for your office’s overwhelming commitment to provide quality care to our Humana Kentucky Medicaid members during this COVID-19 crisis. We wish you and your staff health and safety.