Online information makes it easier to do business with Humana

A close-up of hands typing on a laptop.

Humana’s “Education on Demand” tool offers physicians, other practitioners and their office staff quick, easy-to-understand information about topics that help simplify doing business with Humana.

This tool can be accessed at

Some of the available topics are:

  • Clinical Quality and Outcomes
  • Commercial Risk Adjustment
  • Commercial Risk Adjustment Model
  • Consult Online (no audio available)
  • Go365®
  • HumanaAccessSM Visa Card
  • Humana Member Summary
  • Humana Overview
  • Making It Easier for Healthcare Providers
  • Special Needs Plans (SNPs)

Humana’s Making It Easier page includes presentations that can help healthcare professionals better understand Humana’s claim policies and processes. The presentations can be accessed at

The page, which is updated with new content each month, offers brief presentations that include a printable tip sheet with the most important information about each topic. Topics include:

  • Bilateral Services and Modifier 50
  • Understanding an Explanation of Remittance (EOR)
  • Home Health Billing
  • Chronic Care Management Services
  • Common Errors
  • Tools and Resources for Healthcare Providers
  • Drug Testing and Codes
  • Modifier 25
  • Modifiers 96 and 97
  • Professional Component/Technical Component
  • Multiple Evaluation and Management (E/M) Services
  • Anatomical Modifiers
  • Medicare Preventive Services
  • Maximum Unit Values
  • Use of Nonspecific Procedure Codes
  • Procedure-to-procedure Code Editing
  • Application of Medicare NCD/LCD Guidelines
  • Humana’s Approach to Code Editing
  • Modifier 24
  • Modifiers 59 and X{EPSU}