Schedule training when it is convenient for you, your staff

Humana’s “Education on Demand” tool offers physicians, other practitioners and their office staff quick, easy-to-understand information about topics that help simplify doing business with Humana.

This tool can be accessed here.

Some of the available topics are:

  • Clinical Quality and Outcomes
  • Commercial Risk Adjustment
  • Commercial Risk Adjustment Model
  • Consult Online (no audio available)
  • Go365
  • HumanaAccessSM Visa Card
  • Humana Member Summary
  • Humana Overview
  • Making It Easier for Physicians and Other Healthcare Providers
  • Special Needs Plans (SNPs)

Humana’s “Making It Easier” series includes presentations that can help healthcare professionals better understand Humana’s claim policies and processes. The presentations can be accessed at

The page, which is updated with new content frequently, offers brief presentations that include a printable tip sheet with the most important information about each topic.

Topics include:

  • Modifiers 96 and 97
  • Use of Nonspecific Procedure Codes
  • Tools and Resources for healthcare providers
  • Home Health Billing
  • Chronic Care Management Services
  • Common Errors – Reporting Diagnosis Codes in the Primary Position
  • Modifier 25
  • Multiple Evaluation and Management (E/M) Services
  • Anatomical Modifiers
  • Application of Medicare NCD/LCD Guidelines
  • Medicare Preventive Services
  • Professional Component and Technical Component (PC/TC)
  • Humana’s Maximum Unit Values
  • Drug Testing and Codes
  • Humana’s Approach to Code Editing
  • Modifier 24
  • Procedure-to-procedure Code Editing
  • Modifiers 59 and X {EPSU}
  • Claim Disputes and Corrected Claims