Dedicated to providing excellent service every time you call

Getting answers to your questions is easy when you call Humana’s customer care team.

Answers to your questions

Whether you have a question about your contract or a customer’s claim, call the phone number on your customer’s Humana ID card or one of the numbers listed here.

Pharmacy help desk

Call 1-800-865-8715 if you need help with pending claims.

Argus pharmacy payment reconciliation help desk

Call 1-866-211-9459 if you have questions about reconciliation statements or paid claims.

Member help desk

Call 1-800-448-6262 if you have questions about your customers’ benefits.

Other resources

Prescription drug prior authorization

Humana only accepts prescription drug prior authorization requests from prescribers and Humana members. Physicians and your Humana-insured customers may call 1-800-555-2546 to submit a request. Assistance is available Monday through Friday from 8 a.m. to 6 p.m. local time. Puerto Rico prescribers and Humana members should call 1-866-488-5991 between 8 a.m. and 8 p.m.

Medication Therapy Management

Call 1-888-686-4486 with questions about Humana’s Medication Therapy Management (MTM) program.

Pharmacy networks

Call 1-888-204-8349 with questions about your contract, or if you’re having trouble using our secure website.

Information when you need it

Gain access to tools that make it easy to conduct business with Humana.

Register for Pharmacist Self-Service

Pharmacy news alerts

Find important updates on drug recalls and generic drug releases.

View pharmacy news alerts

Pharmacy news

Get the latest news regarding industry-specific requirements.

Read news