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Getting answers to your questions is easy when you call Humana’s customer care team.
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Online answers to common healthcare questions

Answers to your questions

Whether you have a question on your contract or a customer’s claim, call the phone number on your customer’s Humana ID card or one of the numbers listed here.

Pharmacy help desk
Call 1-800-865-8715 if you need help with pending claims.

Pharmacy payment reconciliation help desk
Call 1-866-211-9459 if you have questions about reconciliation statements or paid claims.

Member help desk
Call 1-800-448-6262 if you have questions about your customers’ benefits.

Other resources

Call us

Member prior authorization
Call 1-800-555-2546 with questions about a customer’s prior authorization for a prescription.

Medication Therapy Management
Call 1-888-686-4486 with questions about Humana’s Medication Therapy Management (MTM) program.

Pharmacy networks
Call 1-888-204-8349 with questions about your contract, or if you’re having trouble using this website.

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Pharmacist self service tools to make working with insurance provider easier

Information when you need it

Gain access to tools that make it easy to conduct business with Humana.

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Pharmacy news alerts

Find important updates on drug recalls and generic drug releases.

View pharmacy news alerts
Newsletter and tools for health care providers to save time, increase efficiency and productivity

Pharmacy news bulletins

Get the latest news regarding industry-specific requirements

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