Payer sheets

Compliance training requirements

Pharmacies contracted with Humana or Humana subsidiaries to support Humana Medicare Advantage and prescription drug plan programs, Medicaid plans and/or dual Medicare-Medicaid plans must complete compliance training requirements that include, but are not limited to, those outlined by:

  • Centers for Medicare & Medicaid Services (CMS): Upon initial contract and annually thereafter for Medicare-related offerings
  • Contractual arrangements with states where Humana offers Medicaid and/or dual Medicare-Medicaid plans: Annually (when applicable)

The information below is provided to help pharmacies complete the above requirements:

Compliance Policy

Compliance Policy for Contracted Healthcare Providers and Third Parties – English, PDF

Compliance Policy for Contracted Healthcare Providers and Third Parties – Puerto Rico – Spanish, PDF

Humana’s Ethics Every Day for Contracted Healthcare Providers and Third Parties (Standards of Conduct)

Ethics Every Day – English, PDF

Ethics Every Day – Spanish, PDF

The above Humana Compliance Policy and Ethics documents, or materially similar content, must be distributed upon hire/contract and annually thereafter to those who support Humana business. Humana reserves the right to require a contracted pharmacy to submit an attestation form to confirm compliance with this requirement.

Fraud, waste and abuse (FWA) training and general compliance training

Training on these topics is required by CMS and state Medicaid contracts for Humana network pharmacies supporting Humana's plans for Medicare beneficiaries and Humana-administered plans for Medicaid or dual-eligible (Medicare and Medicaid) beneficiaries.

Your organization is responsible for developing or adopting other content to meet these separate training requirements. The training must be provided to those supporting Humana, upon contract and annually thereafter. Humana reserves the right to require a contracted pharmacy to submit an attestation form to confirm compliance with either of these two training requirements. However, Humana reserves the right to require supporting documentation and evidence that a sufficient process is in place to conduct and track the training.

Note: Attestations are required for trainings on other topics.

Manuals and forms

Provider manuals Pharmacy resources Controlled substances Medicaid training resources Audit guide, claim form and other materials Network request forms Reporting