Medication Therapy Management

Services that are focused on identifying and preventing medication-related problems. 

A pharmacist talks through the instructions on a prescription with a couple at the pharmacy.

Humana offers a Medication Therapy Management (MTM) program for those enrolled in Medicare that helps ensure patients achieve the best possible outcomes from their medications. The patient-centered MTM program promotes collaboration between the pharmacist, patient and prescriber to optimize safe and effective medication use. The goal of this program is to optimize therapeutic outcomes by focusing on safety, effectiveness, lower-cost alternatives and adherence. 

Prescribers Pharmacists

Why MTM?

  • 85% of patients had one or more medication therapy problems identified by MTM services1
  • 55% of patients who had not reached certain clinical goals when they enrolled in the MTM program improved during the course of MTM services1
  • 93.3% of respondents agreed or strongly agreed that their overall health and well-being improved because of MTM services1

Frequently asked questions

What is the difference between a CMR and an annual TMR?

A comprehensive medication review (CMR) is a real-time, interactive medication review performed by a qualified healthcare professional to assess a patient’s medications (including prescriptions, over-the-counter medications, herbal therapies and dietary supplements) and is intended to aid in assessing medication therapy and optimizing patient outcomes.

A targeted medication review (TMR) is an ongoing monitoring process with outreach made to the patient and/or prescriber about a specific or potential medication-related problem, without a comprehensive assessment of the patient’s medications. TMRs may be performed to assess medication use, to monitor whether any unresolved issues need attention, to determine if new drug therapy problems have arisen or to assess if the beneficiary has experienced a transition in care.

Who is eligible?

Humana-covered Medicare Advantage prescription drug plan (MAPD) and prescription drug plan (PDP) patients meeting all of the following criteria:

  • Have at least 3 of the following chronic diseases:
    • Diabetes
    • Chronic heart failure
    • Dyslipidemia
    • Asthma
    • Rheumatoid arthritis
  • Take a minimum of 8 chronic or maintenance (Part D) drugs
  • Have anticipated Part D drug costs of at least $4,255 in 2020

Contact your Provider Engagement representative in your market for a current list of your eligible patients.


  1. Ramalho de Oliveira, D., Brummel, A. R., and Miller, D. B. (2010). Medication therapy management: 10 years of experience in a large integrated health care system. Journal of Managed Care Pharmacy, 16(3), 185-195.

Consultation services

MTM services include comprehensive medication reviews (CMR) and targeted medication reviews (TMR). The CMR is a real-time review of the patient’s entire medication profile and is offered at least annually. Once enrolled in the MTM program, the patient or prescriber may be contacted about a TMR if an issue is identified with one of the patient’s medications. These TMRs address specific or potential medication-related problems and are used to assess medication use and issues needing attention.

Consultations may include:

  • Medication adherence
  • Medication safety
  • Gaps in medication therapies
  • Possible medication alternatives

Patient benefits

Eligible Medicare patients can have a face-to-face or telephone consultation with a qualified healthcare professional. The goal of the consultations is to help patients:

  • Gain a better understanding of their medications
  • Benefit from one-on-one time with a healthcare professional
  • Receive recommendations for alternative treatments, if applicable
  • Explore cost-saving opportunities

Patient eligibility

Patients who meet predetermined eligibility requirements may qualify for the MTM program. 

Eligibility requirements

  1. Have 3 or more of the following 5 conditions:
    • Chronic heart failure
    • Rheumatoid arthritis
    • Diabetes
    • Dyslipidemia
    • Asthma
  2. Take 8 or more chronic maintenance (Part D) drugs
  3. Be likely to incur annual Part D medication costs of $4,255 for 2020

Once a Medicare patient becomes eligible for MTM, the patient will receive notification of his/her eligibility and an offer to schedule a consultation with a qualified healthcare professional.

Humana has contracted with OutcomesMTM to deliver MTM services to eligible patients. OutcomesMTM is constantly adding pharmacies from various practice settings to its network of providers. 

Prescribers can call us

Prescribers with questions about the program may call 1-888-210-8622 (TTY: 711), Monday through Friday, from 8 a.m. to 7 p.m., Eastern time. Prescribers in Puerto Rico may call 1-877-384-5282 (TTY: 711), Monday through Friday, from 8 a.m. to 6 p.m., local time.