It’s easy to get in touch with Humana no matter what you need

Have questions? Whether you want to check on a claim or a copayment, call Humana’s customer service team for fast answers and solutions.

Discussing healthcare networks

Explore the Humana difference

Apply to join Humana’s network of providers.

Medical Provider

Customer service: For eligibility/benefits and claims inquiries
1-800-4-HUMANA (1-800-448-6262)

Web specialists: For help with provider self-service
1-877-845-3480

Provider Relations: For participation status, requests to join the network, and contract-related questions
1-800-626-2741

Clinical Intake Team (CIT): For preauthorization requests and notification
1-800-523-0023

Medication Intake Team: For medication precertification requests
1-866-461-7273

Humana Clinical Pharmacy Review: For medication prior authorization, step therapy, quantity limits and medication exceptions
1-800-555-CLIN (1-800-555-2546)

Pharmacists

Pharmacy help desk
1-800-865-8715

Pharmacy payment reconciliation help desk
1-866-211-9459

Member help desk
1-800-448-6262

Member prior authorization
1-800-555-2546

Medication Therapy Management
1-888-686-4486

Pharmacy networks
1-888-204-8349

All healthcare providers

Humana Inc.
500 West Main Street
Louisville, KY 40202
1-800-486-2620

Find our nearest office
Information for providers on medical and pharmacy coverage for new procedures, devices, medications

Medical and pharmacy coverage policies

These policies address new procedures, devices and medications.

See Humana coverage policies (link opens in new window) 

Learn more about Humana’s health care reform roadmap

Find out how health care changes might affect your practice.

Explore health care reform information – 5010

Register for self-service

Humana’s self-service center delivers tools and technology that make your job easier.

Register for Medical Provider Self-Service

Register for Pharmacist Self-Service (link opens in new window)