It’s easy to get in touch with Humana no matter what you need

Have questions? Whether you want to check on a claim or a copayment, call Humana’s customer service team for fast answers and solutions.

Discussing healthcare networks

Explore the Humana difference

Apply to join Humana’s network of providers.

Medical Provider

Customer service: For eligibility/benefits and claims inquiries
1-800-4-HUMANA (1-800-448-6262)

Web specialists: For help with provider self-service

Provider Relations: For participation status, requests to join the network, and contract-related questions

Clinical Intake Team (CIT): For preauthorization requests and notification

Medication Intake Team: For medication precertification requests

Humana Clinical Pharmacy Review: For medication prior authorization, step therapy, quantity limits and medication exceptions
1-800-555-CLIN (1-800-555-2546)


Pharmacy help desk

Pharmacy payment reconciliation help desk

Member help desk

Member prior authorization

Medication Therapy Management

Pharmacy networks

All healthcare providers

Humana Inc.
500 West Main Street
Louisville, KY 40202

Find our nearest office
Information for providers on medical and pharmacy coverage for new procedures, devices, medications

Medical and pharmacy coverage policies

These policies address new procedures, devices and medications.

See Humana coverage policies (link opens in new window) 

Learn more about Humana’s health care reform roadmap

Find out how health care changes might affect your practice.

Explore health care reform information – 5010

Register for self-service

Humana’s self-service center delivers tools and technology that make your job easier.

Register for Medical Provider Self-Service

Register for Pharmacist Self-Service (link opens in new window)