A key focus of Humana’s clinical programs is improving medication adherence among its members.
Telephone and in-person consultations
Mail-order pharmacy options
Humana contracts with mail-order pharmacies, including its own, Humana Pharmacy (link opens in new window), so members can avoid trips to the pharmacy. Humana Pharmacy offers members free shipping to the location of their choice. This eases the burden of filling prescriptions and can improve adherence. In addition, in many of Humana’s Medicare plans, members may receive Tier 1 generic medications for a $0 copayment at Humana Pharmacy±. Members often cite costs as a reason for nonadherence; so, affordable medications may help them stay on track with their prescription therapy. Humana Pharmacy can also provide Humana members with refill reminders, encouraging them to keep an adequate supply of their medications on hand.
Humana recognizes that members have the sole discretion to choose their pharmacy. Prescribers should use their independent medical judgment when advising patients about their pharmacy choices. Other pharmacies are available in Humana’s network. Humana members should check their plan documents to verify their prescription benefits.
If Humana members choose to fill their prescriptions at Humana Pharmacy, prescribers may call 1-800-379-0092 or look for “Humana Pharmacy” in their prescribing software. Other pharmacies are available in the network.
The value of 90-day prescriptions
An analysis of Humana claims shows 85 percent of Medicare Advantage members who fill 90-day prescriptions at a mail-order facility are adherent to their medication regimens, as compared to 81 percent of 90-day fillers at retail sites and 64 percent of 30-day fillers at retail.1 Please encourage adherence by providing 90-day prescriptions for maintenance drugs.
Teaming up with physicians
Medication adherence consultations with patients can be time-consuming. To refer a patient for a Humana-facilitated medication adherence consultation at no additional cost to the patient, please call 1-800-491-4164 between 8:30 a.m. and 5:30 p.m. local time, Monday through Friday.
Humana provides the following member-focused fliers to enhance medication adherence discussions with patients. Prescribers are encouraged to print and distribute these materials as needed.
A flier for health care providers summarizing Humana’s medication adherence efforts is available for download below.
Medication adherence resources
± In some plans a deductible may apply