Humana Behavioral Health care managers are behavioral clinicians and nurses who provide telephone-based case management for members. Through motivational interviewing, positive psychology, solution-oriented approaches and crisis support techniques, advocates work to:
Care managers may also facilitate conference calls between a member and his or her primary care or behavioral health provider if the member signs a release-of-information form.
This program is accredited by the Utilization Review Accreditation Commission (URAC).
The program is part of select medical benefit plans and is provided at no additional cost to eligible members of these plans. Humana identifies eligible members and contacts them by telephone to offer them the opportunity to participate in the program.
The following members may be eligible for Humana Behavioral Health Care Management:
This program is not available to Puerto Rico members, Florida Medicare Advantage HMO and PPO members or Nevada Medicare Advantage HMO members.
For more details about Humana Behavioral Health Care Management, call 1-866-952-6028 and select the option for behavioral health referrals. Assistance is available 24 hours each day from Humana Behavioral Health clinical advisers/care managers or the Humana Behavioral Health after-hours vendor, ProtoCall. This line accepts service requests from members, authorized representatives, behavioral health practitioners and health care providers.