Humana Achieve advocates are behavioral clinicians and nurses who provide telephone-based case management for members. Through motivational interviewing, positive psychology and solution-oriented approaches, advocates work to:
Humana Achieve advocates may also facilitate conference calls between the member and his or her primary care or behavioral health provider if the member signs a release-of-information form.
This case management program is accredited by the Utilization Review Accreditation Commission (URAC).
This program is part of eligible members’ medical benefit plans and is provided at no additional cost. Humana identifies eligible members and contacts them by telephone to offer them the opportunity to participate in Humana Achieve.
The following members may be eligible for Humana Achieve:
This program is not available to Puerto Rico members, Florida Medicare HMO and PPO members or Nevada Medicare HMO members.
For more details about Humana Achieve, call 1-866-952-6028 and select the option for behavioral health referrals. This line is staffed Monday through Friday from 8:30 a.m. to 6.30 p.m. Central time.