HumanaFirst®

This nurse advice line is available to members 24 hours a day, seven days a week, including all holidays.

Program overview

Humana works with SironaHealth, a health information vendor, to provide a medical information line staffed by nurses who support members with questions regarding medical conditions, symptoms and treatments. Nurses also assist members in determining the most appropriate level of care.*

Services provided through this program include:

  • Guidance as to when to go to the emergency room, to an urgent care facility or to a primary care physician
  • Identification of members who may be eligible for Humana clinical offerings, such as case management services, disease-specific programs and personal health coaching
  • A medical information library with more than 400 topics, which is accessible by phone or through the member’s MyHumana Web page
  • Reminders about the member’s care, such as the need for mammograms, pap smears, prostate exams, colonoscopies, immunizations and medication adherence

Eligibility and cost

Member eligibility for this service varies by plan, and it is not available for Puerto Rico residents. Member eligibility is determined when members call the nurse advice line. Interpreters are available for members who do not speak English.

More information

To access the HumanaFirst nurse advice line, members should call 1-800-622-9529.Those who use a TTY may dial 1-800-622-2511.

*Members experiencing a life-threatening emergency should call 911 or their local emergency services provider.