This nurse advice line is available to members 24 hours a day, seven days a week, including all holidays.
Humana provides a medical information line staffed by nurses who support members who have questions regarding medical conditions, symptoms and treatments. Nurses also assist members in determining the most appropriate level of care.*
Services provided through this program include:
Member eligibility for this service varies by plan, and it is not available for Puerto Rico residents. Member eligibility is determined when members call the nurse advice line. Interpreters are available for members who do not speak English.
To access the HumanaFirst nurse advice line, members should call 1-800-622-9529. Those who use a TTY should dial 711.
*Members experiencing a life-threatening emergency should call 911 or their local emergency services provider.